“WRONG ITEM! I ordered STRAIGHT LEG Yoga Pants XLT in Magenta, but I got Wide Leg Yoga Pants XLT in Magenta. WRONG ITEM!! Your BOT sucks. Please send me the right item. Or get a customer service phone number, so I can talk to a REAL PERSON. Final sale, so I cannot exchange them. Please just send me the Balance STRAIGHT LEG Yoga Pants in Magenta / XL Tall. That's STRAIGHT LEG, please!”
We're sorry to hear about your experience. While we don't offer phone support, I can see that you've already been in touch with one of our Customer Experience team members, and a resolution was provided through your support ticket. At this time, we're just waiting to hear back from you. Feel free to reply directly to that same email thread, and we'll be happy to continue assisting you. We look forward to hearing from you!
