“The rise was too low & slipped down so I am having to return. Your returns are not easy to complete & you don’t have a phone number to call to actually speak to someone.”
We're sorry the rise of the jeans were lower than expected, thanks for the feedback. You can review how to enter a return request in our Help Center: https://americantall.zendesk.com/hc/en-us/articles/25130179002139-How-Do-I-Return-or-Exchange-My-Items
Additionally, you can contact our team through our AI Assistant. It is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted!
“Love the color. The length is perfection on my 6 foot tall frame. I got the 35" length. First day I wore these, I asked my friends, "Notice anything different about my pants today?" The replied, " They're long!" and I said, "Yeah- like all the way to my shoes LONG!" It was a great moment. I am so happy to find this company.”
“Sadly once again a tall company doesn’t take into account that tall people arnt just longer they have larger calves and ankles. These pants didn’t fit over my size 12 foot and got stuck on my calf.”
Sorry to hear that the jeans were to tight around your calves. Our items have been fit-tested by our models as well as tall people in our community. The item may fit slightly differently depending on each person's measurements. However, we appreciate your feedback and will pass it along to our team.
We're sorry that the jeans are too tight in the calves. Please contact us through our website and we'd be happy to suggest other styles that may be a better fit!
