“Came shipped with a hole in it, took over a week to have customer service rectify the issue. Not happy with the response time. Love the replacement. Will not probably order again because of not having more staff with customer service team to respond more promptly.”
We're sorry that you received a defective item. It looks like our customer support team responded to you the same day that the ticket was opened. We are a small team, but our customer support team works to respond as quickly as possible. We appreciate your feedback and will pass it along to management.
“I love everything about this sweater! Color, fabric, quality and length. It’s perfect for cooler weather. Having sleeve lengths that fit is rare! So happy to have found American Tall!”
