We're sorry the Puffer Jacket didn't fit as expected, thanks for the feedback. Please feel free to contact our customer experience team if you ever have questions.
“A jacket that has sleeves that are long enough and do not stop before my wrists, even when arms are up to touch the steering wheel to drive. It is not heavy on and I like that is it packable for travel. Can not attest to the warmth, haven’t had the opportunity to wear it out in the cold weather yet, although it feels like the same weight as my similar puffer jacket from 32 degrees (which sleeves are too short for my long arms). Looking forward to an upcoming trip to test it out in a cooler climate.”
“Super lightweight but still warm at -20C with windchill. Purchased extra tall because even at only 6', I find a lot of AT items not long enough (t-shirts, for example), and this feels like it would've been too short otherwise. My normal size, XL, fits a little snug but is passable (have to unzip the bottom to sit). Happy enough with it.”
“I love this jacket - SUPER happy with it! I am 6'2" and weigh 190 pounds - The jacket is much warmer than I was expecting it to be, even in cold wind. The hood is porpotionatly desiged for a tall person also (long enough in the neck so it's not tight on top of my head. 5/5 on fit - sleeves are plenty long, body length is also. Only one slight concern, but time will tell - the zippers are very light weight. It will be interesting to see how well they hold up. I was on the fence about getting a Large or an XL. I was right on the boarder between the two sizes. I wanted to make sure I had room to layer underneath the jacket, and room to "move" so I got an XL. Truthfully, I should have swapped it for a Large. The XL is a bit larger than I wanted. So if you are buying to layer with sweaters, etc., I'd suggest getting your "normal" size and it will probably fit just right! Super happy. If I order in another color, I'll get a Large.”
“Love it! Exactly how I hoped it would be. Could have got away with the Large/tall as sleeves are very long…but I have never had sleeves this long on a jacket so it’s a treat. The XL is slightly big but could fit a sweater underneath if needed. Perfect!”
“I was really excited to receive this jacket, but it was unfortunately not a fit for me. While the length in the torso and arms was sufficient, it was much too tight in the shoulders. Tall women don't just need extra length; we're proportionately different than an average height woman. I have several crewneck sweatshirts from American Tall, so I was surprised to find the sizing to be an issue. I also don't consider myself "extra tall" at 6'1" but the regular tall sizes have been a miss for me. I'm disappointed with the jacket, and wish returns were easier. Happy Returns or any QR code instead of printing a label would have left me feeling less frustrated.”
We're sorry to hear that you're unhappy with the fit and our return process. Thank you for your feedback. Please contact our customer support team if you have any questions!
“Really like the length of this coat. I’ve struggled to find a winter coat with long enough sleeves and this coat finally does. The armpit hole and chest are a little snug for me but it will have to do as there isn’t an extra tall in the next size.”
