“I bought both green & Expresso in M/tall as a 1.8m. But TWO GREEN shackets arrived, (Melbourne), sent email asking for Expresso shacket to be sent. Was told to keep both green & would get a voucher. Emailed AT as still want Expresso! Asked again to send, no reply. So I've had to purchase Expresso myself @ increased price plus postage & have a useless voucher (sent after purchase). Feel short-changed by AT, they could @ least have put the voucher against my Expresso shacket purchase to help with the extra incurred costs. Be wary if you get sent the wrong order, you will not get a good result!”
We're very sorry you're disappointed! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“Went with M tall perfect for my 1.8 & extra-long in arms. Am size 12, a little large but long sleeves & length below hips worth it. Nice colour & stiff but softens with wear, colour darker green than photo too.”
“Beautiful color; perfect for fall weather. However, sleeves are inserted for someone who is shorter in the torso than I am by approximately 4 inches. Purchased a men's jean jacket (extra tall) a couple of years ago and its sleeves are appropriate for my height and torso.”
We're sorry that you aren't completely happy with the fit. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
“I ordered a M tall in the boucle jacket based on the size chart. It I huge on me. Almost like a men’s jacket. I would exchange for a small but I’m not sure it would be small enough. I’m 5 ft. 9 inches and 150 pounds. Sleeves are very wide!”
We're sorry that the item is too large. You're welcome to exchange it for a smaller size through the return portal here: https://american-tall.loopreturns.com/#/
The Shacket is designed to be a relaxed fit, to allow for easy transitional weather layering. Feel free to contact our customer experience team if you have any questions.
