“This mat arrives curled up and despite lying the mat flat and laying it under a rug with a heavy table on top of it for a week the mat still curled up at the ends. As this was a dangerous tripping hazard I contacted the company for a refund. I was informed I could keep the mat for a 20% discount or return the mat for a 100% refund. I had no use for a mat that was a tripping hazard so opted to return the mat. I curled the mat up and re-packaged it in the original packaging to return it. The company said I needed to pay the return costs. I argued that as the mat is defective they should pay the return costs. I was then asked to supply a photograph of the mat however the mat had now been curled up in the box for 24hrs & I didn’t want to have to go through the process of trying to flatten it out again so have unfortunately sent it back and paid the postage. I will never use this company again as I believe this mat has an obvious defect that the company must have been aware of but they are trying to avoid refunding the customer 100%.”
