Hello Karen,
Thanks for your review.
If you are not happy with the product, you are more then welcome to return it for a full refund on your order.
Kind regards,
Online Team
Hello Juliet,
Thanks for your email.
If you are unsatisfied with the product, you can return it, if it is within the 30-days of the original purchase.
Please see the below link for more details.
https://www.australiathegift.com.au/return/
Kind regards,
Online Team