Dear Steven,
We’re very sorry to hear your glass is broken and nothing has been sorted. This isn’t the standard we aim for, and we’d like to make it right.
Could you please share your order number and a few photos of the broken glass? Any details about where the break happened and when you first noticed it will help us resolve this quickly. We’ll then arrange a suitable resolution and, if needed, expedite the replacement.
Thank you for bringing this to our attention. We’re looking forward to assisting you soon.
Kind regards,
Team AWM Glass Limited
