“Excellent company to deal with. Very helpful when I rang to check something regarding my order. Kept me informed with regular emails regarding the status of my order,and the delivery date & time. Delivery driver was also very pleasant. The door has now been installed in my new garden room, and I am very pleased with the quality, both of the door itself, and also the Yale lock. Can highly recommend.”
“Very poor quality, have to adjust the master door twice, because the bottom of the door catching the door bolt lock plate, and it still catching. Not happy at all with that product.”
Dear Remigiusz,
We’re very sorry to hear about the issues with the White uPVC French Doors. This isn’t the standard we aim for, and we’d like to make it right.
Could you please share your order number and a few photos showing where the door is catching the bolt plate, along with details of when you first noticed the problem? Any additional information about the fit at the bottom area will help us resolve this quickly. We’ll then arrange a suitable resolution and, if needed, a visit to assess and fix the alignment.
Thank you for bringing this to our attention. We’re looking forward to assisting you soon.
Kind regards,
Team AWM Glass Limited
