“I’ve noticed over the past couple years that the ends seem more thin than usual. I also do not care for the new packaging they come in as it bends the hair. Please consider making adjustments to appeal to your existing clients . Thank you”
Hello Danielle,
Thank you for your feedback! We're sorry to hear that the thickness of the ends hasn't met your expectations. We also appreciate your input on our new packaging, as we want to ensure our products are delivered in the best condition possible for our clients. Your suggestions are valuable to us, please reach out to us directly if there is anything we can support you with!
“The extensions themselves are fine it’s how the situation was handled Is what bummed me out. I had purchased a bad set of extensions, unfortunately, back in august. So I received a gift card of $65. But, that’s it? I didn’t get a refund for the beads, and I paid taxes on the package of hair & didn’t receive that amount back either? I repurchased the hair & had to pay shipping??? I’m also out on my time & service. Which I understand there’s nothing you can do for that but there should be? Send me a free gift pack to then turn give my unsatisfied client! I’m out beads, taxes, shipping, my time & most of all an unhappy client! So I’m just disappointed how this was handled. You should have mailed me the hair, beads & some kind of free gift?”
