“Extensions began to fall out at the seam during the first 24 hours. I contacted customer service (immediately) with a copy of my order (with multiple photos), and was told they could only speak to my stylist about the problem. I told them that my professional stylist is registered with their company, but I ordered the extensions directly. The customer service is almost as bad as the hair quality. I literally ran my hands through my hair and two plus fell in the floor at Ulta while shopping.
I should not have strayed from my normal brand, but the “great sale” caught my eye. Huge mistake!”
“Have not received my video for my certification, this is not free money for you all. Highly upset and disappointed it’s been about two weeks that I paid, not sure why it’s taking this long to receive a video through my email.”
Hello Jill,
Thank you for taking the time to share your thoughts with us! We're glad to hear you appreciate the quality, but we're truly sorry to learn that the length of your new hair extensions didn't meet your expectations.
We continuously work to ensure that our products are consistent, and your feedback is invaluable as we strive for improvement. Please feel free to reach out to us directly at info@babehairextensions.com if you have any concerns or if there's anything we can do to assist further.
Warm regards,
Team Babe Hair Extensions
“I’m a professional stylist and extension specialist with 22 years of experience, and I’m loving the Babe Hair Quick Fit Tape Wefts! I used the quick fit method on myself—super fast to apply, secure, and the hair quality is amazing. Soft, natural, and blends beautifully. Definitely recommend for easy, pro-level results!”
Hello Beautiful!
Thank you for your 5 Star review and recommendation!
We hope you love your Babe Hair Extensions!
Warm regards,
Team Babe Hair Extensions
“Although i love the extensions. Ive had problems with the tape. The companies it right and sent me bew tape. The price and shipping of products have become outragious. I think im more disappointed in that than anything else. I might look into other extensions brands.”
Hello Johanne,
Thank you for sharing your thoughts! We're glad to hear you love the extensions, but we truly apologize for the issues you've faced with the tape. We're committed to resolving any problems, and we're grateful to hear that you received replacement tape.
We understand that shipping prices can be concerning, and your feedback is vital as we continuously strive to enhance our services. We're here to help you find the best solution moving forward, and we hope you'll consider us again in the future.
Warmly,
Team Babe Hair Extensions
“The hair is great but the shipping times are misleading! We paid extra for 2 day shipping on a Wednesday night and they aren’t coming until Monday. My client is not happy. I tired to call on Friday at 5 eastern time and no one is there. So customer service is lacking.”
Hello Meghan,
Thank you so much for your feedback. We're truly sorry to hear about your experience and completely understand how frustrating shipping delays can be—especially when you’re working with clients on a tight schedule.
We’d like to clarify that your order was placed after our daily shipping cutoff on Wednesday evening, and it was shipped on Thursday, which was the next business day. The 2-Day shipping selected applies to business days only, so with the weekend in between, your package correctly arrived on Monday.
Regarding your attempt to reach us on Friday, our customer support team is available until 5 PM MST (which is 7 PM EST), and we did not receive a call or voicemail. We apologize if there was any confusion and are more than happy to help resolve any concerns.
We value every one of our customers and strive to provide both great products and excellent service. Please feel free to reach out directly—we’re here to help!
Warmly,
The Babe Hair Team
“I am not upset with the quality of the product. I am upset that it will take 14 days to get an order to Canada. I had no other choice to order from here
I can’t answer all these questions as I still have not received the package. Extremely dissatisfied with this process”
“Wry vibrant and pretty hair extensions that my stylist from Lilly James in Manistique mi got from you but the fusions did stay they broke off got them done on the 5th and I had 6 left today I never use sulfate shampoo or conditioner no pony tails did everything right let the stylist know and she said she put them back in which I won’t be doing”
Hello Patsy,
We are sorry to hear that you are not completely satisfied with your recent Babe Hair Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email and include a photo of all your extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email, and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.
“The color you ordered did not match my swatch. I have ordered it forever and now they have changed the coloring of it. I ordered a new swatch ring hoping to have the most updated colors. But it did not match.
Also, the tape that came on all of my recently ordered Frankie tape ins was not good. I had to redo my whole clients head and put new replacement tape on each piece. I have used tape for years and I was really disappointed.”
Hello Krystal,
Thank you for your feedback, and we genuinely apologize for the inconvenience you experienced with the color mismatch and tape quality. We understand how frustrating it can be when things don’t meet your expectations. Your concerns are important to us, and we are here to help! Please reach out to our customer service team so we can assist you further and work towards a solution.
Warm regards,
Babe Hair Extensions Team
“I ordered the wrong extensions. Which the website makes it really easy to do instead of exchanging them for what I needed. I had to do a return and buy what I wanted. I was out $40 for the entire transaction for a restocking fee. I had to pay to ship the Extentions back to you. I just feel like that’s poor customer service.”
Hello Lacey,
We are sorry to hear that this was your recent experience! Please reach out to our customer service department and we are happy to assist you further!
Hello Beautiful, Thank you for the glowing review! We’re thrilled to know you had an exceptional experience. Your recommendation means a lot to us, and we hope you feel beautiful in your new Babe Hair extensions!
Hello Gorgeous!
Thank you so much for your fabulous 5-star review! We're delighted to hear that you and your clients love the extensions and appreciate how flat they lay without the return hair. Your support means everything to us! Keep shining!
Babe Hair Extensions
“The new packaging is not my favorite. The adhesive that is holding the extension to the cardboard is awful. I had to cut 3 to 4 extensions shorter because he adhesive would not come off after being stuck to the back of the extension.”
Hello Jeffrey,
We are sorry to hear that you are not completely satisfied with your recent Babe Hair Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email and include a photo of all your extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email, and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.
“First time ever ordering from here! So the black was not black it was a black/brown. So that sucked! Spent so much money they are already knotted!!! I got the kera link! Well over 500 down the drain this sucks so bad! I will stick to Donna Bella from now on! Theirs never got tangled like these ones are first day on and it says they last for up to 4 months I tight I seen! I highly doubt that if their already tangled!! Well I just have to suffer now and never go out my comfort zone and stick to what I’ve always used!! Thanks a lot!!!!!”
Hello Leyla,
We are sorry to hear that you are not completely satisfied with your recent Babe Hair Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email and include a photo of all your extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email, and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.
“I’ve been ordering hair from babe for five years now and I must say I’m not happy with the company anymore. They over charge and with hair places all around it’s not worth the hassle .”
Hello there,
We’re truly sorry to hear that you’re feeling dissatisfied with your recent experience with Babe Hair Extensions. We value your feedback about pricing and service. We would love the opportunity to improve your experience and address any concerns you have. Please feel free to reach out directly to our customer service team, and we’ll do our best to assist you.
Thank you!
Hello there,
We are sorry to hear that you are not completely satisfied with your recent Babe Hair Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email and include a photo of all your extensions so that we can clearly see them from top to bottom, as well as the packaging. Our team will be on the lookout for your email, and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.
“I purchased 2 packs of hair for one of my clients and the tapes didn’t hold at all I had to change her hole head of extensions, and clean and retape the hair. This has never happened before.”
Hello Maria,
We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email.
Again thank you for your feedback, wishing you a wonderful day!
“I have used many companies for my clients, but since finding Babe and getting certified in their Mastery Tour, I have not used another line! My clients and myself wear ONLY Babe!”
Hello Gorgeous! Your kind words mean the world to us! Thank you for sharing your positive experience. We're committed to providing excellent service, and we're thrilled that you enjoyed your Babe Hair Extensions!
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