Babe Hair Extensions Reviews

Name: Babe Hair Extensions
Address: 1250 N Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 3.65

3.7 Rating 136 Reviews

61 %

of reviewers recommend Babe Hair Extensions

3.7

Based on 136 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	96%
Customer Service
Communication Channels	Live Chat, Email

About Babe Hair Extensions:

Since 2009, Babe has offered ethically sourced, technologically advanced 100% Virgin Remy human hair extensions for every type of client along with online and in-person educational courses.

Visit Website

Phone:

(888)-840-2223 ext.2

Email:

info@babehairextensions.com

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Babe Hair Extensions 5 star review on 6th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The quality of hair is great. I have been a loyal buyer since 2022. I have spent THOUSANDS with your company and I am a very small business. My package was lost and your company did NOTHING to help me but lie. And then I was told I should have bought shopping insurance . I’ve had the same method for years…. I order the extensions , I wait to get a shipping confirmation with tracking. Once I get a delivery date I set an appointment with my client for 2 -3 days after the estimated shipping date. I have been doing this for 4 years and have never had a problem. This time the package did not arrive and when I called customer service I was given a run around, they called fed ex and ASSURED my my package would be delivered today. I check the fed ex delivery tracking this morning and it’s still telling me there is no scheduled delivery date. I call fed ex myself and they are blaming BABE. No one will take accountability and I had to cancel my $600 appointment and explain to my client her extensions may be lost. At the end of the day if your company would have been kinder after all the years and money I’ve spent I would have stayed . But I am taking my business elsewhere”

Helpful Report

Hello Jennifer, We’re very sorry to hear about this experience and that you’ve had issues with the package and service. This isn’t the standard we aim for. Please contact our customer service with your order number and any details you can share so we can review and address the situation. Warm regards, Team Babe Hair Extensions

“This is the 1st time I’ve used Babe and the quality of the hair seems good but it has been a nightmare with these extensions! My hairdresser put them in (a mix of blonde and brown) and before I even got out of the chair one had come out. We thought it was a fluke however when I got home I found another one on the floor. I waited about 36 hours then washed my hair and while drying it I lost a couple more. As I looked at the tabs I ended up having to remove atleast 15 because they weren’t sticking. I retabbed them myself and put them back in. (I’ve used hotheads for years so I know what to do and how to do it). Within a day they were splitting apart again. I removed them all, retabbed them all and went back to the salon where my hairdresser put them back in and so far I haven’t lost any and it’s been 5 days. I did just wash my hair last night and blew it dry but haven’t fixed it yet so I’m hoping they will still stick and not be a problem. All of the ones that were coming out were the brown. The blonde seemed to be sticking. I have a ton of thick hair and use 6 packs. I have now gone through most of my extra tabs that I was going to use when I move them up. Not to mention all the time off mine and my hairdressers schedule to deal with this issue! Over $700 spent on the hair and tabs and it was a huge disappointment!”

Helpful Report

Hello Mandy, We’re very sorry to hear about the issues you’ve experienced with your Babe extensions. This isn’t the standard we aim for. Please contact our customer service with your order number and photos showing the issues (pieces that fell out, tabs lifting, etc.) so we can review and arrange a suitable remedy. Thank you for bringing this to our attention, and we appreciate the opportunity to resolve it. Warm regards, Team Babe Hair Extensions

“I have used babe for years and never had a problem this time though every single piece needed to be replaced with a new tape I am hoping to hear from someone in the company”

Helpful Report

Hello Allison, We’re very sorry to hear about this experience and that you needed replacements. This isn’t the standard we aim for. Please contact our customer service with your order number and any photos of the pieces so we can review and arrange a suitable remedy. Thank you for letting us know, and we appreciate the opportunity to resolve it. Warm regards, Team Babe Hair Extensions

“It’s still pending and I think I chose the wrong payment option as external invoice. I don’t know how I chose that and I can’t change it”

Helpful Report

Hello Meghan, We’re very sorry for the confusion with your payment option. This isn’t the experience we want for our customers. Please contact our customer service with your order number and a brief description of the issue so we can review and assist with correcting the payment method. Thank you for letting us know, and we appreciate the opportunity to resolve it. Warm regards, Team Babe Hair Extensions

“Tape in glue was old or something, I'm a professional of 40 years and we were shocked that they were gone in 1 day. OUCH Certified with Bellami Extensions.”

Helpful Report

Hello Michael, We’re very sorry to hear about the issue with the tape-in extensions. This is not the experience we want for our customers. Please contact our customer service with your order number and any photos of the extensions so we can review the quality and determine a suitable remedy. Thank you for bringing this to our attention, and we appreciate the opportunity to resolve it. Warm regards, Team Babe Hair Extensions

“Extremely disappointed and will not be purchasing from Babe again. The quality of these extensions does not reflect the price at all. They are extremely thin and feel like straw. My client has so much breakage and she has only had them for 2 weeks. The mustache and shedding is also insanely bad. I’m appalled for my client and at the quality of the extensions. We had to reorder the extensions after paying extra for overnight shipping and still didn’t receive them for almost 2 weeks. The woman on customer service was extremely unhelpful and rude. Their whole system seems completely disorganized as they didn’t even have it on record that I had requested a second order. Insisted they had sent multiple emails to me about an issue with my order and then contraindicated themselves when they told me the issue I had was handled by phone calls only. -10/10, save yourselves and your clients money and do not buy from this distributor.”

Helpful Report

Hello Jana, We’re very sorry to hear about the issues you and your client faced. This is not the experience we want for our customers. We’d like to investigate and make this right—please contact our customer service with your order number and any photos of the extensions so we can review the quality and shipping details and arrange a suitable remedy. Thank you for bringing this to our attention, and we appreciate the opportunity to resolve it. Warm regards, Team Babe Hair Extensions

“Please stop sending the "how was your experience" emails. I received 5 in a row and it's excessive.”

Helpful Report

Please be advised that review-related emails may be safely disregarded. Best regards,

“I ordered hair extensions that offered a free hot tools with purchase. I spent 4200$ on extensions for all of my clients, encouraging them to get their fresh hair with babe instead of aqua for the hot tools. I never received the hot tools for half the order even though the order without hot tools were received before the orders with hot tools. Customer service just kept quoting the wrong order numbers and saying the hot tools were only while supplies last, however the orders I received last were the only ones with the hot tools. The ones I ordered almost a week prior did not have them. Customer service was zero help.”

Helpful Report

“The color was off by so many shades”

Helpful Report

Hello Yaffa, Thank you for your feedback. We’re truly sorry to hear that the color didn’t meet your expectations. We take color matching very seriously and would love the opportunity to make things right. Please reach out to our customer service team so we can assist you further with this issue. Warm regards, Team Babe Hair Extensions

“Extensions began to fall out at the seam during the first 24 hours. I contacted customer service (immediately) with a copy of my order (with multiple photos), and was told they could only speak to my stylist about the problem. I told them that my professional stylist is registered with their company, but I ordered the extensions directly. The customer service is almost as bad as the hair quality. I literally ran my hands through my hair and two plus fell in the floor at Ulta while shopping. I should not have strayed from my normal brand, but the “great sale” caught my eye. Huge mistake!”

Helpful Report

Hello Steffany, Thank you for your feedback — we truly appreciate the opportunity to assist you. As we work exclusively with salon professionals, we’ve coordinated directly with your stylist, and I’m happy to share that your replacement has already been shipped.

“Have not received my video for my certification, this is not free money for you all. Highly upset and disappointed it’s been about two weeks that I paid, not sure why it’s taking this long to receive a video through my email.”

Helpful Report

Hello Kenia, We sincerely apologize for the delay you are experiencing regarding your certification video. We completely understand your frustration and want to assure you that we are here to help. Please reach out to our customer service team, and we will do our utmost to resolve this matter promptly for you. Warm regards, Team Babe Hair Extensions

“I purchased 2 packs of hair for one of my clients and the tapes didn’t hold at all I had to change her hole head of extensions, and clean and retape the hair. This has never happened before.”

Helpful Report

Hello Maria, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

“I will never oder from you again this was tghe worst experience Ever, the card has charged twice for ine order, I had called to readjust the order and I have charged twice for one product ,my client is highly upset because now she doesn't have the funds for the install, I would give -10 stars if I could ,worst hairextentions experience ever, this needs to to be adjusted ASAP”

Helpful Report

Hello Britta, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

“I have used babe for over a decade! These new colors are too cold even the ones that don’t say “now cooler” are cooler like Caroline and I’m having to send them back. After a decade of using you I have to change companies bc not every blonde wants to have a cold base! So frustrating”

Helpful Report

Hello Heather, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

“I ordered 3paks 5B tape tabs and they came in 3 different colors. All said 5B on package. Uhhhhg”

Helpful Report

Dear Keren, Thank you for taking the time to share your experience with us. We apologize for the confusion with the colors of your tape tabs, and we understand how frustrating it must be to receive different shades despite them all being labeled the same. Your feedback is crucial as we strive to improve our quality control processes to prevent this issue in the future. It’s important to us that our customers receive exactly what they ordered, and we regret that we fell short in your case. If there's anything we can do to rectify this situation or if you have further questions, please don't hesitate to reach out to our customer service team at 888-840-2223.We're here to assist you and hope to restore your confidence in our brand. Warm regards, Babe Hair Extensions

“If I could leave 1 star I would less hair came then stated and said it would take 3-5 days…. It took 2 weeks to deliver”

Helpful Report

Dear Melea, Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience regarding your order. We understand how frustrating it can be when the expected delivery timeline is not met and appreciate you bringing this to our attention. Your feedback is vital for us to improve our services, and we will take your comments into consideration as we continue to enhance our shipping process. We strive to provide our customers with the best possible experience, and we’re truly sorry that we fell short this time. If you have any further questions or need assistance, please feel free to contact our customer service team. We are here to help and ensure that your next experience is a positive one. Warm regards, Babe Hair Extensions

“My package has yet to get to me when now I ordered two weeks ago, i’ve messaged and no one has gotten back to me. can”

Helpful Report

Dear Vanessa, Thank you for sharing your experience, and we sincerely apologize for the delay in the delivery of your package. We understand how frustrating it is to wait longer than expected, and we’re sorry that our communication didn't meet your expectations during this time. Your feedback is important to us, and we are currently looking into this matter to ensure our customers receive timely updates. Please rest assured that we are here to assist you and will make every effort to address your concerns. If you need further assistance, we encourage you to reach out to our customer service team, and we will do our best to help you resolve this issue promptly. Warm regards, Babe Hair Extensions

“Haven't received my shipment yet, shipping is awful. We've been open and available with 4 staff members in view of the front door Friday-Monday and fedex's website says business closed and undeliverable. PLEASE USE ANY OTHER SHIPPER. FedEx is horrible!”

Helpful Report

Dear Jodi, Thank you for your review and for bringing this to our attention. We understand how important it is for you to receive your shipment in a timely manner, and we sincerely apologize for any frustration this delay may have caused. Please know that our team has worked diligently to get your order shipped out as quickly as possible. Your feedback is crucial to us, and we appreciate your patience during this time of nationwide high-volume shipping for all of our shipping companies. If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer service team. We’re here to help! Warm regards, Babe Hair Extensions

“Didn’t get 1/2 my order. Client is coming Wednesday”

Helpful Report

Dear Lauren, Thank you for reaching out and sharing your concerns regarding your recent order with Babe Hair Extensions. We're truly sorry to hear that you did not receive the full order and understand how crucial it is to have everything in time for your client. We appreciate your patience and would love the opportunity to resolve this matter for you as quickly as possible. It appears our customer service team was able to assist you in re-shipping your missing items. Your satisfaction is important to us, and we look forward to making this right for you. Best regards, Babe Hair Extensions Customer Support Team

“I have purchased from this company for years. The last set of extensions that I purchased The hair quality is horrible. Very disappointed the hair is expensive and this last set of tape bins cost me almost $600 and the quality was so low that I already purchased from a different company and I’m going to take these out.”

Helpful Report

Dear Donna, Thank you for taking the time to share your thoughts on your recent experience with Babe Hair Extensions. We're truly sorry to hear that this last set of extensions did not meet your expectations and that you've been disappointed with the quality. As a valued customer who has purchased from us for years, your feedback is incredibly important to us. We understand how frustrating it is to invest in a product that does not deliver the quality you deserve. We're committed to providing high-quality extensions, and it's disheartening to hear that we fell short this time. We would appreciate the opportunity to learn more about your experience, as your insights can help us improve. Please don’t hesitate to reach out to us at 888-840-2223, and we'll do our best to assist you further. Thank you for your understanding, and we hope to regain your trust in the future. Best regards, Babe Hair Extensions Customer Support Team

Babe Hair Extensions is rated 3.7 based on 136 reviews