“I purchased 2 packs of hair for one of my clients and the tapes didn’t hold at all I had to change her hole head of extensions, and clean and retape the hair. This has never happened before.”
Hello Maria,
We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email.
Again thank you for your feedback, wishing you a wonderful day!
“I will never oder from you again this was tghe worst experience Ever, the card has charged twice for ine order, I had called to readjust the order and I have charged twice for one product ,my client is highly upset because now she doesn't have the funds for the install, I would give -10 stars if I could ,worst hairextentions experience ever, this needs to to be adjusted ASAP”
Hello Britta,
We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email.
Again thank you for your feedback, wishing you a wonderful day!
“I have used babe for over a decade! These new colors are too cold even the ones that don’t say “now cooler” are cooler like Caroline and I’m having to send them back. After a decade of using you I have to change companies bc not every blonde wants to have a cold base! So frustrating”
Hello Heather,
We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!
Dear Keren,
Thank you for taking the time to share your experience with us. We apologize for the confusion with the colors of your tape tabs, and we understand how frustrating it must be to receive different shades despite them all being labeled the same.
Your feedback is crucial as we strive to improve our quality control processes to prevent this issue in the future. It’s important to us that our customers receive exactly what they ordered, and we regret that we fell short in your case.
If there's anything we can do to rectify this situation or if you have further questions, please don't hesitate to reach out to our customer service team at 888-840-2223.We're here to assist you and hope to restore your confidence in our brand.
Warm regards,
Babe Hair Extensions
Dear Melea,
Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience regarding your order. We understand how frustrating it can be when the expected delivery timeline is not met and appreciate you bringing this to our attention.
Your feedback is vital for us to improve our services, and we will take your comments into consideration as we continue to enhance our shipping process. We strive to provide our customers with the best possible experience, and we’re truly sorry that we fell short this time.
If you have any further questions or need assistance, please feel free to contact our customer service team. We are here to help and ensure that your next experience is a positive one.
Warm regards,
Babe Hair Extensions
Dear Vanessa,
Thank you for sharing your experience, and we sincerely apologize for the delay in the delivery of your package. We understand how frustrating it is to wait longer than expected, and we’re sorry that our communication didn't meet your expectations during this time.
Your feedback is important to us, and we are currently looking into this matter to ensure our customers receive timely updates. Please rest assured that we are here to assist you and will make every effort to address your concerns.
If you need further assistance, we encourage you to reach out to our customer service team, and we will do our best to help you resolve this issue promptly.
Warm regards,
Babe Hair Extensions
“Haven't received my shipment yet, shipping is awful. We've been open and available with 4 staff members in view of the front door Friday-Monday and fedex's website says business closed and undeliverable. PLEASE USE ANY OTHER SHIPPER. FedEx is horrible!”
Dear Jodi,
Thank you for your review and for bringing this to our attention. We understand how important it is for you to receive your shipment in a timely manner, and we sincerely apologize for any frustration this delay may have caused.
Please know that our team has worked diligently to get your order shipped out as quickly as possible. Your feedback is crucial to us, and we appreciate your patience during this time of nationwide high-volume shipping for all of our shipping companies.
If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer service team. We’re here to help!
Warm regards,
Babe Hair Extensions
Dear Lauren,
Thank you for reaching out and sharing your concerns regarding your recent order with Babe Hair Extensions. We're truly sorry to hear that you did not receive the full order and understand how crucial it is to have everything in time for your client.
We appreciate your patience and would love the opportunity to resolve this matter for you as quickly as possible. It appears our customer service team was able to assist you in re-shipping your missing items.
Your satisfaction is important to us, and we look forward to making this right for you.
Best regards,
Babe Hair Extensions
Customer Support Team
“I have purchased from this company for years. The last set of extensions that I purchased The hair quality is horrible. Very disappointed the hair is expensive and this last set of tape bins cost me almost $600 and the quality was so low that I already purchased from a different company and I’m going to take these out.”
Dear Donna,
Thank you for taking the time to share your thoughts on your recent experience with Babe Hair Extensions. We're truly sorry to hear that this last set of extensions did not meet your expectations and that you've been disappointed with the quality.
As a valued customer who has purchased from us for years, your feedback is incredibly important to us. We understand how frustrating it is to invest in a product that does not deliver the quality you deserve. We're committed to providing high-quality extensions, and it's disheartening to hear that we fell short this time.
We would appreciate the opportunity to learn more about your experience, as your insights can help us improve. Please don’t hesitate to reach out to us at 888-840-2223, and we'll do our best to assist you further.
Thank you for your understanding, and we hope to regain your trust in the future.
Best regards,
Babe Hair Extensions
Customer Support Team
“I had to re-tape all of my hair extensions because the tape wouldn’t stick to the hair. Now after the extra expense taping them after washing them the first time they are sliding out after the first wash. I’ve usually always had good luck but this was awful. Don’t buy the 24” patsy!”
Dear Anna,
Thank you for sharing your feedback about your experience with our Babe Hair Extensions. We sincerely apologize for the issues you've encountered with the tape and understand how frustrating it can be when a product doesn't perform as expected.
We greatly value your loyalty and previous positive experiences, and we're truly sorry that we fell short this time. Your experience of having to re-tape and the extensions sliding out after washing is certainly not what we strive for, and we appreciate you bringing this to our attention.
Please let us know how we can assist you further in resolving this matter. Your satisfaction is very important to us, and we are here to help! Please call 888-840-2223 to speak with a Customer service agent.
Thank you for your understanding, and we hope to make things right.
Best regards,
Babe Hair Extensions
Customer Support Team
“Very disappointed with the quality of the clip on hair extensions. I called right away to try to return or exchange but couldnt help. Said no returns or exchange because I had open the package. Hello that’s how I found out it was horrible, they look very cheap will NOT RECOMMEND!! Customer service was also disappointing”
Dear Ede,Thank you so much for taking the time to provide your feedback on your experience with Babe Hair Extensions. We truly appreciate customers like you who share their thoughts and help us improve our products and services.
We are sincerely sorry to hear about the disappointment you faced regarding the quality of our clip-on hair extensions. We understand how frustrating it can be to receive a product that doesn't meet your expectations. We apologize for any inconvenience caused when you called to try to return or exchange the extensions, and were informed about our policy.
Regarding the issue of opening the package, we understand that it was necessary for you to assess the quality, and we apologize for any confusion or misunderstanding caused by our stance on returns or exchanges. We take your feedback seriously and will strive to provide clearer instructions and support in such situations in the future.
Furthermore, we deeply regret that you found our customer service disappointing. We pride ourselves on delivering excellent service, and your feedback alerts us to areas where we need to improve. We are actively reviewing our customer service procedures to ensure that your concerns are addressed promptly and professionally.
Warm regards,
Babe Hair Extensions
Dear Cindy,Thank you so much for taking the time to provide us with your feedback on your experience with Babe Hair Extensions. We truly appreciate your efforts in letting us know what happened.
Firstly, we apologize for the inconvenience caused by not receiving your order, even after paying for overnight shipping. We understand how frustrating this must be for you, especially considering that it has already been a week since you placed your order.
Customer satisfaction is our top priority, and we take all feedback seriously. We would like to make things right for you, Cindy. Could you kindly let us know the order details and any other relevant information, so that we can investigate the matter further and rectify this issue?
We value your business and want to ensure that you have a positive experience with Babe Hair Extensions.
Thank you once again for bringing this matter to our attention, Cindy. We look forward to resolving this issue promptly and providing you with the exceptional service you deserve.
Best regards,
Babe Hair Extensions
“To be honest I have always loved this company, but the last couple of transactions and returns have been a nightmare. I currently have a return that I still don’t know if it’s been received and it’s over $500 that I will likely lose if it doesn’t surface. Very unhappy, and the customer service on the issue hasn’t helped.”
Dear Victoria,Thank you so much for taking the time to share your feedback about your recent experience with Babe Hair Extensions. We truly appreciate your loyalty to our company and we are sorry to hear that your last few transactions and returns have been a nightmare.
We apologize for any inconvenience you have faced in regards to the return you mentioned. We understand that not knowing if your return has been received can be incredibly frustrating, especially given the significant amount involved. We want to assure you that we take this matter seriously and we are committed to resolving it as quickly as possible.
In order to address this issue and make things better for you, we would like to ask for your assistance.Please call 888-840-2223 and allow us to look into this situation deeper. This will enable us to investigate the matter thoroughly and ensure a swift resolution.
Once again, we sincerely apologize for the trouble you have faced, and we are grateful for your honest feedback. Your support means a lot to us. Thank you once again for sharing your concerns.
Warm regards,
Tami
