Extensions began to fall out at the seam during the first 24 hours. I contacted customer service (immediately) with a copy of my order (with multiple photos), and was told they could only speak to my stylist about the problem. I told them that my professional stylist is registered with their company, but I ordered the extensions directly. The customer service is almost as bad as the hair quality. I literally ran my hands through my hair and two plus fell in the floor at Ulta while shopping. I should not have strayed from my normal brand, but the “great sale” caught my eye. Huge mistake!