“I am not upset with the quality of the product. I am upset that it will take 14 days to get an order to Canada. I had no other choice to order from here
I can’t answer all these questions as I still have not received the package. Extremely dissatisfied with this process”
“Wry vibrant and pretty hair extensions that my stylist from Lilly James in Manistique mi got from you but the fusions did stay they broke off got them done on the 5th and I had 6 left today I never use sulfate shampoo or conditioner no pony tails did everything right let the stylist know and she said she put them back in which I won’t be doing”
Hello Patsy,
We are sorry to hear that you are not completely satisfied with your recent Babe Hair Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email and include a photo of all your extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email, and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.
“The color you ordered did not match my swatch. I have ordered it forever and now they have changed the coloring of it. I ordered a new swatch ring hoping to have the most updated colors. But it did not match.
Also, the tape that came on all of my recently ordered Frankie tape ins was not good. I had to redo my whole clients head and put new replacement tape on each piece. I have used tape for years and I was really disappointed.”
Hello Krystal,
Thank you for your feedback, and we genuinely apologize for the inconvenience you experienced with the color mismatch and tape quality. We understand how frustrating it can be when things don’t meet your expectations. Your concerns are important to us, and we are here to help! Please reach out to our customer service team so we can assist you further and work towards a solution.
Warm regards,
Babe Hair Extensions Team
Hello there,
We are sorry to hear that you are not completely satisfied with your recent Babe Hair Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email and include a photo of all your extensions so that we can clearly see them from top to bottom, as well as the packaging. Our team will be on the lookout for your email, and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.
“Received two different colors of the same extensions.. (One old color and one of the updated color). It was extremely frustrating and I didn't have time to send it back and order a new one. I contacted customer service and they apologized. I requested an updated swatch and they did send me a new color ring at no charge. It was a nice gesture, but it still didn't take away from the inconvenience for me to re-color my client's extensions to match. I feel that they should have changed the packaging for the updated colors so that something like this wouldn't happen.”
Dear Phaedra,
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and understand how frustrating it must be to receive extensions in mismatched colors.
We're glad to hear that our customer service team was able to address your concerns by sending you an updated swatch. However, we completely understand that this gesture does not fully rectify the inconvenience you faced with re-coloring your client's extensions.
Your suggestion regarding updating our packaging to reflect the new colors is invaluable, and we will take it into serious consideration in our efforts to improve our service and product consistency.
Thank you again for your understanding and for bringing this to our attention. We are committed to enhancing your experience with Babe Hair Extensions.
Warm regards,
Babe Hair Extensions
“The hair is nice. I’m concerned as to why the hair only lasts 3-6 months with “proper care”. I can’t imagine having to spend $1000 every 3-6 months on all new hair. Also I’m bummed the hair only comes in 18.5 and 22.5. For all the long haired girls. We need 24” at least! Having more length options is a must. Also for the fun colors if you are going to have them in 18.5 you NEED to have them in 22.5! For the I-tip. Super disappointed in this. No clue how I would blend 18” I tips in 22.5” extensions if putting them underneath.”
Thank you so much for taking the time to share your feedback on Babe Hair Extensions. We're thrilled to hear that you had a positive experience with us!
At Babe Hair Extensions, customer satisfaction is our top priority, and we're glad to know that we are meeting your expectations. We continuously strive to provide exceptional hair extensions that are both high in quality and style. Your kind words serve as a great encouragement for us to keep up the good work!
If you ever need any assistance or have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to help in any way we can. We truly value your support and would love to ensure your complete satisfaction.
Thanks again for your wonderful feedback, and we hope to serve you again soon!
Best regards,
Babe Hair Extensions
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