Hello there,
We are sorry to hear that you are not completely satisfied with your recent Babe Hair Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email and include a photo of all your extensions so that we can clearly see them from top to bottom, as well as the packaging. Our team will be on the lookout for your email, and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.
Dear Jodi,
Thank you for your review and for bringing this to our attention. We understand how important it is for you to receive your shipment in a timely manner, and we sincerely apologize for any frustration this delay may have caused.
Please know that our team has worked diligently to get your order shipped out as quickly as possible. Your feedback is crucial to us, and we appreciate your patience during this time of nationwide high-volume shipping for all of our shipping companies.
If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer service team. We’re here to help!
Warm regards,
Babe Hair Extensions
“Received two different colors of the same extensions.. (One old color and one of the updated color). It was extremely frustrating and I didn't have time to send it back and order a new one. I contacted customer service and they apologized. I requested an updated swatch and they did send me a new color ring at no charge. It was a nice gesture, but it still didn't take away from the inconvenience for me to re-color my client's extensions to match. I feel that they should have changed the packaging for the updated colors so that something like this wouldn't happen.”
Dear Phaedra,
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and understand how frustrating it must be to receive extensions in mismatched colors.
We're glad to hear that our customer service team was able to address your concerns by sending you an updated swatch. However, we completely understand that this gesture does not fully rectify the inconvenience you faced with re-coloring your client's extensions.
Your suggestion regarding updating our packaging to reflect the new colors is invaluable, and we will take it into serious consideration in our efforts to improve our service and product consistency.
Thank you again for your understanding and for bringing this to our attention. We are committed to enhancing your experience with Babe Hair Extensions.
Warm regards,
Babe Hair Extensions
“The hair is nice. I’m concerned as to why the hair only lasts 3-6 months with “proper care”. I can’t imagine having to spend $1000 every 3-6 months on all new hair. Also I’m bummed the hair only comes in 18.5 and 22.5. For all the long haired girls. We need 24” at least! Having more length options is a must. Also for the fun colors if you are going to have them in 18.5 you NEED to have them in 22.5! For the I-tip. Super disappointed in this. No clue how I would blend 18” I tips in 22.5” extensions if putting them underneath.”
Thank you so much for taking the time to share your feedback on Babe Hair Extensions. We're thrilled to hear that you had a positive experience with us!
At Babe Hair Extensions, customer satisfaction is our top priority, and we're glad to know that we are meeting your expectations. We continuously strive to provide exceptional hair extensions that are both high in quality and style. Your kind words serve as a great encouragement for us to keep up the good work!
If you ever need any assistance or have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to help in any way we can. We truly value your support and would love to ensure your complete satisfaction.
Thanks again for your wonderful feedback, and we hope to serve you again soon!
Best regards,
Babe Hair Extensions
