“Driver very pleasant but hopelessly lost! I suggested going to Sugar Hill by Emancipation and Warrens but he said that he knew a short cut. When we drove past Hunte's Gardens and then Welchmans I pointed out that we were no where near Westmoreland village. He said that that was a different address from what he had been given. If so the one star applies to whoever gave the instructions. Either way it took a long time to convince him that having lived here for more than twenty years I had a reasonable idea of directions!”
Dear Crawford,
We are very sorry to hear about the routing issue during your transfer. While we are pleased the driver was pleasant, it is clearly frustrating to experience delays due to incorrect directions.
We are following up directly with our transfer partner to review what address details were provided and to ensure clearer instructions and improved route planning going forward.
Thank you again for bringing this to our attention, and we hope we have the opportunity to provide you with a smoother experience next time.
Warm regards,
The Barbados Blue Team
