“Buyer Beware. The first thing they did is misled how much this house was going to cost. They charged extra because we were using all 5 bedrooms and not just 4 bedrooms. Secondly, when I requested assitance with the group payment, instead of allowing each of 5 couples to pay separately they charged everything that had not been paid to my credit card. One couple was very upset, as they had to reimburse me and were not able to access points for another trip on their credit card. They refused to reverse charge and allow everyone to pay separately. They offered an extra $200 concierge credit for these issues, and now they will not apply the concierge credit to the concierge assigned to our villa. As for the villa, once we arrived and were no longer dealing with Barbados Blue, everything was fabulous and the villa itself was lovely. I would simply rent from somone other than Barbados Blue.”
Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify the circumstances surrounding your reservation.
With respect to pricing, the villa offers both a 4-bedroom and 5-bedroom rate structure, which is clearly established by the property owner. Your reservation was initially secured at the 4-bedroom rate. When it was later confirmed that all five bedrooms would be occupied, we advised that the reservation needed to be adjusted to the 5-bedroom rate in accordance with the owner’s published pricing. This was not an added or arbitrary charge, but rather an adjustment to reflect the actual occupancy of the home. In an effort to be accommodating, we extended an additional concierge activity credit as a goodwill gesture.
Regarding payments, the Group Pay option must be selected at the time of booking and initiated by the head guest. In this case, Group Pay was declined by you when the reservation was created. When secondary payments were later made, the system followed the terms authorized under the primary payment method on file. For privacy and security reasons, only the head guest can send payment requests to other members of the group; our company does not have the ability to independently divide or reassign charges once processed. We understand that coordinating group payments can be challenging, but we must operate within the parameters selected during booking and within merchant processing rules.
As for the concierge credit, the activity voucher provided is applicable toward experiences such as charters, tours, spa services, transportation, and other bookable services arranged through our concierge team. It is not redeemable as a cash equivalent or gratuity to on-site villa staff, as gratuities are handled separately and directly.
We are pleased to hear that you found the villa itself to be lovely and that your stay in Barbados was ultimately enjoyable. Our team works diligently to provide transparency, clear communication, and meaningful support throughout the booking process, and we regret that certain aspects did not meet your expectations.
We sincerely wish you the very best in your future travels.
“Lisa was very friendly and helpful with our rental
Apartment in St James Barbados
We will definitely book with Barbados Blue again
Hopefully Christmas 2026
Kind regards
Nola & Tom”
Dear Nola,
Thank you so much for your lovely feedback. We are delighted to hear that Lisa was so friendly and helpful in arranging your rental and that you enjoyed your stay in St James. Your continued trust truly means a lot to us.
We would be thrilled to assist you again and hopefully welcome you back for Christmas 2026.
Warm regards,
The Barbados Blue Team
“We were very pleased with Barbados blue. Lisa, was our contact originally to get us in to Reed'House, her service was fabulous and while we were there Sharlese was our housekeeper and Mark was on the front desk.
Both were extremely accommodating .
We loved Reed's house and would highly recommend it to anybody that wanted to stay there
Liz and Charles”
Dear Elizabeth,
Thank you for sharing such wonderful feedback. We are delighted to hear how pleased you were with your experience and that Lisa, along with our trusted partners on site, helped make your stay at Reed’s House so special and comfortable. Knowing you felt so well cared for truly means a great deal to us.
We sincerely appreciate the recommendation and look forward to welcoming you back to Barbados in the future.
Warm regards,
The Barbados Blue Team
“Fantastic staff took such good care of us! The chef and service excellent, the cleaning staff first rate. They are such friendly and gracious people too. Highly recommend them.”
Dear Bruno,
Thank you so much for your kind and generous feedback. We are delighted to hear how well cared for you felt and that the service, dining, and housekeeping made such a positive impression. Knowing our trusted partners helped create such a warm and memorable experience truly means a lot to us.
We appreciate the recommendation and look forward to welcoming you back to Barbados in the future.
Warm regards,
The Barbados Blue Team
“The accommodations were spectacular, very clean, the staff were awesome.
Our chef Patsy was great, Down the house keeper was amazing.
I have recommend you accommodations to some of my friends.
The best of the best.”
Thank you so much for your wonderful feedback. We are delighted to hear you enjoyed the accommodations and that the team, especially Patsy and Dawn, helped make your stay so special. We truly appreciate the recommendations and your kind words.
Warm regards,
The Barbados Blue Team
“We have been using Barbados Blues for many years. Great service. The 3 bedroom apt at Sapphire Beach condos was beautiful and well organized. The service from Mellisa (cleaning) and Chris (Building maangeemnt) was spectacular. The view from the balcony was as always amazing, espeically the sunset. The location allowed us to walk out passed the pool directly to the beach. Fine restaurants were close by in the St. Lawrence Gap.
Thank you. We will see you again next year!
Joe and Monica”
Dear Joe and Monica,
Thank you so much for your kind words and for continuing to choose Barbados Blue over the years. We're delighted to hear that you enjoyed your stay at Sapphire Beach and that Melissa and Chris made such a great impression. We’ll be sure to pass along your lovely feedback to them.
The sunsets from that balcony truly are something special, and we’re so glad you were able to soak them in again. We’ll be here with warm sand and ocean breezes waiting for your return next year!
Warm regards,
The Barbados Blue Team
“Our experience with Barbados Blue was exceptional. Our concierge was very responsive and helped make our time in Barbados a memorable one. Everything was arranged as promised (the Fast Track service through customs, airport transfers, delivery/pick up of rental car, stocking our villa) which made for a worry free experience. Thank you Barbados Blue!”
Dear Leslie,
Thank you for this wonderful feedback! We’re so glad to hear everything flowed smoothly and that our concierge team helped make your time in Barbados effortless and memorable.
It would be our absolute pleasure to welcome you back for another unforgettable stay.
Warm regards,
The Barbados Blue Team
“This is our second villa rental in Barbados. The first one wasn't with Barbados Blue, but was on Royal Westmoreland in Royal Villas.
My wife did the research and found Barbados Blue. Everything was done via email and online portal. So, it was efficient, but maybe lacked a personal touch. All this was done months in advance of our trip.
We had been staying in The House (All-inclusive Marriott) Hotel for our first week in Barbados. So it was nice to have a self-catered break (and less alcohol!).
Very happy with our week-long stay and would book again via Barbados Blue.”
Dear Edward,
Thank you so much for taking the time to share your experience. We’re truly glad to hear you had a wonderful week-long stay and that Barbados Blue played a part in making your self-catered break a great one. It’s lovely to know your transition from The House to a villa stay gave you a different and refreshing kind of comfort.
We also really appreciate your feedback regarding the booking process. While we’re proud to offer an efficient and seamless online experience, we completely understand the value of a personal touch and will certainly look at ways to bring more warmth into the journey, even from afar.
We’d be absolutely delighted to assist with your next villa stay in Barbados and make it even more special.
Warm regards,
The Barbados Blue Team
“While our trip was fabulous, I did however have an issue with Bardados Blue/Isle Blue staff Lisa and Andrea. Their lack of accountability when it came to communicating an urgent matter with us while we were vacationing almost ruined the trip. Thankfully, we were able to find a company through our driver Jamal, who came through for us last minute. The only reason for the 1 star is the customer service (or lack thereof) from the Barbados/Isle Blue staff Lisa and Andrea.”
Dear Brandee,
Thank you for sharing your feedback. We’re delighted to know that your trip overall was fabulous, though we are truly sorry for the frustration you experienced regarding the catamaran charter.
For all charter reservations, we advise that 24–48 hours are required for confirmation. In your case, as the request was made last minute, the charter company unfortunately informed us that the selected boat was unavailable. We responded promptly by email with several alternative options, but we did not receive a reply.
We certainly understand that you may not have been monitoring email while on vacation, but email is the method of communication we use for all reservation confirmations and updates. Our process does not include phone calls or text messages during the booking stage.
We regret any inconvenience this caused and greatly appreciate your understanding.
Warm regards,
Barbados Blue
“Oh my God where do I start. Everything was so pefect and beautiful for my girls trip. The welcoming emails, the reminder emails, the customer service, the security was everything. The condo was perfect from the rooms, to the space, to the beautiful large balcony and the beautiful kitchen that was stocked with every utensil you need. I willl definitely stay again.”
Dear Shalanda,
Thank you so much for your wonderful words! We’re truly delighted to hear your girls trip was everything you hoped for and more. It means a lot to know you felt so welcomed and comfortable throughout your stay. We can’t wait to welcome you back for another unforgettable experience.
Warm regards,
The Barbados Blue Team
Dear Valued Guest,
Thank you for your kind words about our location! We're delighted it contributed to your stay and hope everything else met your expectations as well. It would be our pleasure to welcome you back.
Warm regards,
The Barbados Blue Team
“Thank you for making this an easy and convenient way to book a beautiful home away from home! Barbados Blue had a beautiful selection of villas and homes and the filters made it easy to find the perfect space for our family. The site was easy to use and keep track of our room, transportation, dining reservations and activities. Would use again and recommend!”
Dear Ann Marie,
We are truly grateful for your thoughtful review. It brings us great pleasure to know our selection of villas and seamless booking experience helped create your perfect family getaway. Your recommendation means the world to us, and we look forward to welcoming you back for another effortless stay in paradise.
Warm regards,
The Barbados Blue Team
“The apartment was absolutely beautiful. We used all 4 bedrooms and 4 and 1/2 baths. The staff was overkill with attention to detail and to making our stay unforgettable. Lexie was beyond perfect and so helpful every day. We had our own pool, which we used daily. The beach was well taken care of, we had our own lounging chairs and umbrellas set up daily. It was a perfect retreat. It was wonderful vacation. We will be back.”
Dear Marie,
We are delighted to hear your stay was nothing short of perfect. It brings us joy to know you enjoyed the beautiful apartment, impeccable service, and private pool. Lexie and our team take great pride in creating unforgettable experiences, and we’re thrilled they exceeded your expectations.
We look forward to welcoming you back for another exceptional retreat.
Warm regards,
The Barbados Blue Team
“We really enjoyed our stay at Cassia Heights 7. Check in was easy and we were greeted by the lovely housekeeper and concierge. They even gifted us a bottle of rum punch to welcome us to the island. The villa was beautiful, clean and very secure. Communication was great. Had zero issues.”
Dear Amanda,
Thank you for your wonderful feedback! We're delighted you enjoyed your stay at Cassia Heights 7, from the warm welcome to the villa's comfort and security. It was our pleasure to make your island getaway seamless, and we hope the rum punch added a special touch to your arrival. We’d love to welcome you back for another flawless stay!
Warm regards,
The Barbados Blue Team
Dear Neil,
Thank you so much for your kind words! We’re delighted to hear that you had a smooth and enjoyable booking experience with us. Your recommendation means a lot, and we look forward to assisting you again in the future!
Warm regards,
The Barbados Blue Team
Dear Robert,
Thank you so much for your lovely review! We’re thrilled to hear you had such a wonderful time at Milord Sunset Villa and enjoyed your stay in Barbados. Kaysha truly goes above and beyond to ensure every guest feels cared for, and we’re so glad she could make your experience even more special. We look forward to welcoming you back soon for another unforgettable getaway.
Warm regards,
The Barbados Blue Team
“Accommodatgions are clean and excellently maintained. Mrs. Olivia is a phenomenal chef, very prfessional and personable. I highly recommend staying at this location.
My only complaint is that only the Master Bedroom had a television”
Thank you for your kind feedback! We’re delighted to hear that you enjoyed the clean and well-maintained accommodations and that Mrs. Olivia made such a positive impression, she truly is a gem!
We also appreciate your constructive feedback regarding the televisions. Your input is invaluable, and we’ll be sure to share it with the property management team to enhance the guest experience further.
We’re so glad you had a great stay overall and hope to welcome you back in the future!
Warm regards,
The Barbados Blue Team
“Fantastic accommodation. It was a privilege to stay there. We had everything we needed and more. Tennis courts. Swimming pool. Gym. It’s gated etc. everything was perfect and we will be booking again for next year. You do get a few stray cats but they are harmless and my partner found them cute.”
Dear Joe,
Thank you for your fantastic review! We’re delighted to hear that you enjoyed the accommodation and all its wonderful amenities, from the tennis courts and swimming pool to the gym and gated setting. It’s always our goal to provide everything needed for a perfect stay, and we’re so pleased we could deliver that for you.
As for the stray cats, we’re glad they added a bit of charm to your experience! We look forward to welcoming you back next year for another memorable stay.
Warm regards,
The Barbados Blue Team
Hi Karen,
Thank you for your kind words! We're so glad we could assist in finding the perfect 5-bedroom house for your stay. Ensuring our guests have a well-situated and comfortable home is always our priority.
We hope your trip was everything you hoped for and more. Please don’t hesitate to reach out if we can help with future plans!
Warm regards,
The Isle Blue Team
“Barbados Blue was great to work with! This was our first time using this company and they did not disappoint. They were so helpful in answering questions and organizing things for us. They helped us with taxis and excursions and all general questions.”
Good day Rabah,
Thank you for your wonderful review! We're delighted to hear that your first experience with Barbados Blue exceeded your expectations. It's great to know that our team was helpful in answering your questions and organizing taxis and excursions. We strive to provide excellent service, and we're glad we could make your trip enjoyable. We look forward to assisting you again in the future !
The Barbados Blue Team
