“Without a doubt, the service provided by Barbados Blue is impeccable. Their response time is phenomenal, and their Guest Services team is extremely proactive and highly effective at resolving any issues that may arise.
A special mention goes to Mr. Franco Cusumano, who provided us with truly first-class service and attention.
Thank you very much!”
Diego, thank you for your kind words. We’re delighted that everything went so well and hope to welcome you back soon!
Warm regards,
The Barbados Blue Team
“I want to thank Lisa, Franco and Sofia for providing us with a wonderful property and exceptional service. Our original property suddenly became unavailable and the team immediately went into action to provide an alternative which TRULY exceeded our expectations. The grounds were absolutely beautiful. Each room was beautifully appointed and well designed. It was truly a vacation like no other. I was blown away. The attention to detail by the concierge team and the desire to make sure that our stay was memorable- means that I will be entrusting my next stay with Barbados Blue!”
Thank you for your wonderful review! We’re thrilled our team made your experience so memorable, and we’ll be sure to share your kind words with everyone. We can’t wait to welcome you back!
Warm regards,
The Barbados Blue Team
“We have used this and similar villas in the past and knew pretty much what to expect. There were one or two things not quite right this time but it's probably to be expected that not eberything is perfect.
Very surprised that there was only one umbrella on the poolside. Surley not enough for a villa with accomodation for 6 people in temperatures over 30degrees C. You managed to get another one, initially without the base and we managed with this but only because there was only 4 of us. The housekeeper being sick on her schedued visit day also caused some difficulties because we didn't have access to clean towels (they were actually there but locked up in a cupboard). No carving knife didn't help adn as usual in Barbados very little information about electrical item usage and particularly a very poor guide to TV.
Kim did a good housekeeping job but I think 3 hours just isn;t quite enough when all the bedrooms are in use.
We got 2 messages setting out different recommendations for tipping. We expect to give tips for exceptional service but it should be just that, and not made to feel like a compulsory charge. Telling us what to give obviously gives staff a mark which seems to represent a minimum to them. I certainly think you shouldn't be issuing guidlines. I can easily see that doing this is not in staff's best interest. It could easily put visitors off, I think.
So, mostly good but a couple of points you might think about”
Dear William,
Thank you for taking the time to share such thoughtful and detailed feedback. We are pleased to hear that you enjoyed your stay overall and appreciated Kim’s housekeeping efforts and the villa experience.
We also sincerely appreciate your honest comments regarding the pool umbrellas, housekeeping access, kitchen items, TV instructions, and communication around gratuities. We will review these points with our trusted partners as we continuously work to improve the guest experience and villa presentation.
Thank you again for your valuable feedback and continued trust in Barbados Blue. We hope to welcome you back again for another relaxing stay in Barbados.
Warm regards,
The Barbados Blue Team
Dear Lisa,
Thank you so much for your wonderful feedback. We are delighted to hear that your stay in Barbados was such a memorable experience and that everything exceeded expectations. Creating lasting memories for our guests is exactly what we hope for.
We truly appreciate your recommendation and look forward to welcoming you back to Barbados for another unforgettable stay.
Warm regards,
The Barbados Blue Team
“Franco and all were amazing with planning for the house, activities and any questions that came up before and during our stay. It was a truly seamless vacation from start to finish and we hope to return for another famiy reunion vacation next year.”
Dear Christine,
Thank you so much for your wonderful feedback. We are delighted to hear that Franco and the team helped make everything feel seamless from planning through your stay. It is especially meaningful to know your family reunion was such a success.
We truly appreciate your kind words and would be honored to welcome you back to Barbados for another memorable gathering next year.
Warm regards,
The Barbados Blue Team
“Buyer Beware. The first thing they did is misled how much this house was going to cost. They charged extra because we were using all 5 bedrooms and not just 4 bedrooms. Secondly, when I requested assitance with the group payment, instead of allowing each of 5 couples to pay separately they charged everything that had not been paid to my credit card. One couple was very upset, as they had to reimburse me and were not able to access points for another trip on their credit card. They refused to reverse charge and allow everyone to pay separately. They offered an extra $200 concierge credit for these issues, and now they will not apply the concierge credit to the concierge assigned to our villa. As for the villa, once we arrived and were no longer dealing with Barbados Blue, everything was fabulous and the villa itself was lovely. I would simply rent from somone other than Barbados Blue.”
Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify the circumstances surrounding your reservation.
With respect to pricing, the villa offers both a 4-bedroom and 5-bedroom rate structure, which is clearly established by the property owner. Your reservation was initially secured at the 4-bedroom rate. When it was later confirmed that all five bedrooms would be occupied, we advised that the reservation needed to be adjusted to the 5-bedroom rate in accordance with the owner’s published pricing. This was not an added or arbitrary charge, but rather an adjustment to reflect the actual occupancy of the home. In an effort to be accommodating, we extended an additional concierge activity credit as a goodwill gesture.
Regarding payments, the Group Pay option must be selected at the time of booking and initiated by the head guest. In this case, Group Pay was declined by you when the reservation was created. When secondary payments were later made, the system followed the terms authorized under the primary payment method on file. For privacy and security reasons, only the head guest can send payment requests to other members of the group; our company does not have the ability to independently divide or reassign charges once processed. We understand that coordinating group payments can be challenging, but we must operate within the parameters selected during booking and within merchant processing rules.
As for the concierge credit, the activity voucher provided is applicable toward experiences such as charters, tours, spa services, transportation, and other bookable services arranged through our concierge team. It is not redeemable as a cash equivalent or gratuity to on-site villa staff, as gratuities are handled separately and directly.
We are pleased to hear that you found the villa itself to be lovely and that your stay in Barbados was ultimately enjoyable. Our team works diligently to provide transparency, clear communication, and meaningful support throughout the booking process, and we regret that certain aspects did not meet your expectations.
We sincerely wish you the very best in your future travels.
“Lisa was very friendly and helpful with our rental
Apartment in St James Barbados
We will definitely book with Barbados Blue again
Hopefully Christmas 2026
Kind regards
Nola & Tom”
Dear Nola,
Thank you so much for your lovely feedback. We are delighted to hear that Lisa was so friendly and helpful in arranging your rental and that you enjoyed your stay in St James. Your continued trust truly means a lot to us.
We would be thrilled to assist you again and hopefully welcome you back for Christmas 2026.
Warm regards,
The Barbados Blue Team
“We were very pleased with Barbados blue. Lisa, was our contact originally to get us in to Reed'House, her service was fabulous and while we were there Sharlese was our housekeeper and Mark was on the front desk.
Both were extremely accommodating .
We loved Reed's house and would highly recommend it to anybody that wanted to stay there
Liz and Charles”
Dear Elizabeth,
Thank you for sharing such wonderful feedback. We are delighted to hear how pleased you were with your experience and that Lisa, along with our trusted partners on site, helped make your stay at Reed’s House so special and comfortable. Knowing you felt so well cared for truly means a great deal to us.
We sincerely appreciate the recommendation and look forward to welcoming you back to Barbados in the future.
Warm regards,
The Barbados Blue Team
“Fantastic staff took such good care of us! The chef and service excellent, the cleaning staff first rate. They are such friendly and gracious people too. Highly recommend them.”
Dear Bruno,
Thank you so much for your kind and generous feedback. We are delighted to hear how well cared for you felt and that the service, dining, and housekeeping made such a positive impression. Knowing our trusted partners helped create such a warm and memorable experience truly means a lot to us.
We appreciate the recommendation and look forward to welcoming you back to Barbados in the future.
Warm regards,
The Barbados Blue Team
“We have been using Barbados Blues for many years. Great service. The 3 bedroom apt at Sapphire Beach condos was beautiful and well organized. The service from Mellisa (cleaning) and Chris (Building maangeemnt) was spectacular. The view from the balcony was as always amazing, espeically the sunset. The location allowed us to walk out passed the pool directly to the beach. Fine restaurants were close by in the St. Lawrence Gap.
Thank you. We will see you again next year!
Joe and Monica”
Dear Joe and Monica,
Thank you so much for your kind words and for continuing to choose Barbados Blue over the years. We're delighted to hear that you enjoyed your stay at Sapphire Beach and that Melissa and Chris made such a great impression. We’ll be sure to pass along your lovely feedback to them.
The sunsets from that balcony truly are something special, and we’re so glad you were able to soak them in again. We’ll be here with warm sand and ocean breezes waiting for your return next year!
Warm regards,
The Barbados Blue Team
“Our experience with Barbados Blue was exceptional. Our concierge was very responsive and helped make our time in Barbados a memorable one. Everything was arranged as promised (the Fast Track service through customs, airport transfers, delivery/pick up of rental car, stocking our villa) which made for a worry free experience. Thank you Barbados Blue!”
Dear Leslie,
Thank you for this wonderful feedback! We’re so glad to hear everything flowed smoothly and that our concierge team helped make your time in Barbados effortless and memorable.
It would be our absolute pleasure to welcome you back for another unforgettable stay.
Warm regards,
The Barbados Blue Team
“This is our second villa rental in Barbados. The first one wasn't with Barbados Blue, but was on Royal Westmoreland in Royal Villas.
My wife did the research and found Barbados Blue. Everything was done via email and online portal. So, it was efficient, but maybe lacked a personal touch. All this was done months in advance of our trip.
We had been staying in The House (All-inclusive Marriott) Hotel for our first week in Barbados. So it was nice to have a self-catered break (and less alcohol!).
Very happy with our week-long stay and would book again via Barbados Blue.”
Dear Edward,
Thank you so much for taking the time to share your experience. We’re truly glad to hear you had a wonderful week-long stay and that Barbados Blue played a part in making your self-catered break a great one. It’s lovely to know your transition from The House to a villa stay gave you a different and refreshing kind of comfort.
We also really appreciate your feedback regarding the booking process. While we’re proud to offer an efficient and seamless online experience, we completely understand the value of a personal touch and will certainly look at ways to bring more warmth into the journey, even from afar.
We’d be absolutely delighted to assist with your next villa stay in Barbados and make it even more special.
Warm regards,
The Barbados Blue Team
“While our trip was fabulous, I did however have an issue with Bardados Blue/Isle Blue staff Lisa and Andrea. Their lack of accountability when it came to communicating an urgent matter with us while we were vacationing almost ruined the trip. Thankfully, we were able to find a company through our driver Jamal, who came through for us last minute. The only reason for the 1 star is the customer service (or lack thereof) from the Barbados/Isle Blue staff Lisa and Andrea.”
Dear Brandee,
Thank you for sharing your feedback. We’re delighted to know that your trip overall was fabulous, though we are truly sorry for the frustration you experienced regarding the catamaran charter.
For all charter reservations, we advise that 24–48 hours are required for confirmation. In your case, as the request was made last minute, the charter company unfortunately informed us that the selected boat was unavailable. We responded promptly by email with several alternative options, but we did not receive a reply.
We certainly understand that you may not have been monitoring email while on vacation, but email is the method of communication we use for all reservation confirmations and updates. Our process does not include phone calls or text messages during the booking stage.
We regret any inconvenience this caused and greatly appreciate your understanding.
Warm regards,
Barbados Blue
“Oh my God where do I start. Everything was so pefect and beautiful for my girls trip. The welcoming emails, the reminder emails, the customer service, the security was everything. The condo was perfect from the rooms, to the space, to the beautiful large balcony and the beautiful kitchen that was stocked with every utensil you need. I willl definitely stay again.”
Dear Shalanda,
Thank you so much for your wonderful words! We’re truly delighted to hear your girls trip was everything you hoped for and more. It means a lot to know you felt so welcomed and comfortable throughout your stay. We can’t wait to welcome you back for another unforgettable experience.
Warm regards,
The Barbados Blue Team
Dear Valued Guest,
Thank you for your kind words about our location! We're delighted it contributed to your stay and hope everything else met your expectations as well. It would be our pleasure to welcome you back.
Warm regards,
The Barbados Blue Team
“Thank you for making this an easy and convenient way to book a beautiful home away from home! Barbados Blue had a beautiful selection of villas and homes and the filters made it easy to find the perfect space for our family. The site was easy to use and keep track of our room, transportation, dining reservations and activities. Would use again and recommend!”
Dear Ann Marie,
We are truly grateful for your thoughtful review. It brings us great pleasure to know our selection of villas and seamless booking experience helped create your perfect family getaway. Your recommendation means the world to us, and we look forward to welcoming you back for another effortless stay in paradise.
Warm regards,
The Barbados Blue Team
“The apartment was absolutely beautiful. We used all 4 bedrooms and 4 and 1/2 baths. The staff was overkill with attention to detail and to making our stay unforgettable. Lexie was beyond perfect and so helpful every day. We had our own pool, which we used daily. The beach was well taken care of, we had our own lounging chairs and umbrellas set up daily. It was a perfect retreat. It was wonderful vacation. We will be back.”
Dear Marie,
We are delighted to hear your stay was nothing short of perfect. It brings us joy to know you enjoyed the beautiful apartment, impeccable service, and private pool. Lexie and our team take great pride in creating unforgettable experiences, and we’re thrilled they exceeded your expectations.
We look forward to welcoming you back for another exceptional retreat.
Warm regards,
The Barbados Blue Team
“We really enjoyed our stay at Cassia Heights 7. Check in was easy and we were greeted by the lovely housekeeper and concierge. They even gifted us a bottle of rum punch to welcome us to the island. The villa was beautiful, clean and very secure. Communication was great. Had zero issues.”
Dear Amanda,
Thank you for your wonderful feedback! We're delighted you enjoyed your stay at Cassia Heights 7, from the warm welcome to the villa's comfort and security. It was our pleasure to make your island getaway seamless, and we hope the rum punch added a special touch to your arrival. We’d love to welcome you back for another flawless stay!
Warm regards,
The Barbados Blue Team
Dear Neil,
Thank you so much for your kind words! We’re delighted to hear that you had a smooth and enjoyable booking experience with us. Your recommendation means a lot, and we look forward to assisting you again in the future!
Warm regards,
The Barbados Blue Team
Dear Robert,
Thank you so much for your lovely review! We’re thrilled to hear you had such a wonderful time at Milord Sunset Villa and enjoyed your stay in Barbados. Kaysha truly goes above and beyond to ensure every guest feels cared for, and we’re so glad she could make your experience even more special. We look forward to welcoming you back soon for another unforgettable getaway.
Warm regards,
The Barbados Blue Team
