“While our trip was fabulous, I did however have an issue with Bardados Blue/Isle Blue staff Lisa and Andrea. Their lack of accountability when it came to communicating an urgent matter with us while we were vacationing almost ruined the trip. Thankfully, we were able to find a company through our driver Jamal, who came through for us last minute. The only reason for the 1 star is the customer service (or lack thereof) from the Barbados/Isle Blue staff Lisa and Andrea.”
Dear Brandee,
Thank you for sharing your feedback. We’re delighted to know that your trip overall was fabulous, though we are truly sorry for the frustration you experienced regarding the catamaran charter.
For all charter reservations, we advise that 24–48 hours are required for confirmation. In your case, as the request was made last minute, the charter company unfortunately informed us that the selected boat was unavailable. We responded promptly by email with several alternative options, but we did not receive a reply.
We certainly understand that you may not have been monitoring email while on vacation, but email is the method of communication we use for all reservation confirmations and updates. Our process does not include phone calls or text messages during the booking stage.
We regret any inconvenience this caused and greatly appreciate your understanding.
Warm regards,
Barbados Blue
