“I ordered size 43, which is to have a length of 27.5cm according to your size guide. The sandals are way too large and my measurements found that the length is actually 28.7cm. It is a pity, because they appear well made. I now have to save up for another pair, because I bought in the sale ($30 off), and can't exchange, which is unfair because your size guide is wrong”
Hello There,
Thanks for taking the time to review your Bittern shoes, we appreciate your feedback. We are so sorry to hear that you are finding your Bittern shoes to be too big for you.
Due to the slightly elongated toe point in this style, there will be some extra space in the front of the shoes which makes them slightly longer. But we want your toes to sit in the widest part of the shoes rather than the toe point. The Bitterns do run a tad bit long and we have mentioned this on the product page on our website, advising customers who are in-between sizes to size down.
Our friendly customer service team is always available to help you find the perfect fit for you via live chat, over the phone and email. You will also be pleased to know that sale items can be exchanged for an alternate size or style (alternate styles will be charged at current price and there may be a price difference to be paid) or returned for a store credit (that never expires) within 60 days of the purchase date.
We are happy to see that you have reached out to us privately and we have been able to troubleshoot this for you. We look forward to hearing how you go with the size down.
If you have any questions, please feel free to reach out to our friendly customer service team again.
Take care!
Warm regards,
The Bared Team xx
