Hi Anj,
Thanks so much for taking the time to review our product. We are so sorry to hear that you are having some issues with the Gumboots.
Our team has reached out to you privately as we would love to chat further and get this resolved for you as soon as possible.
We look forward to chatting with you soon!
Much love,
The Bared Team xx
Hi Eli,
We really appreciate you taking the time to provide us with your positive feedback! We are always here to help and look forward to assisting you with your next purchase.
Kindest Regards,
The Bared Team x
Hi Louise,
Thanks for taking the time to review your Bared shoes, we really appreciate your feedback.
We are thrilled to hear you are loving your gorgeous Sanderlings.
Kindest Regards,
The Bared Team xx
“I ordered this pair of sandals but they were a bit too wide for my feet. When I let them know about this issue, customer service got in touch with me over the phone straight away offering me alternatives that could fit me nicely.
I was guided through the website to check all the options suitable for me without rushing me until I decided on a completely different model.
100% satisfied and happy customer here.
Thank you Bared Footwear for your assistance and your over-the-top attention.”
Hi Marta,
Thanks for taking the time to review your Bared shoes, we really appreciate your feedback.
I am thrilled to hear we were able to assist with getting you into your perfect Bared shoe and that you experienced our top-notch service.
We are always here to help and look forward to assisting you with your next purchase.
Kindest Regards,
xx The Bared Team
“Revised review:
After providing the below review, the Bared team reached out to me almost immediately, listening to the issues I faced and providing potential solutions. After speaking with the Bared team over the phone, I visited the Melbourne CBD store where Anna kindly assisted in adjusting the shoes to create a custom fit for my feet. She additionally provided gel spots and leather stretch spray for the shoes which have been immensely helpful. The shoes now fit perfectly with minimal pain. Many thanks to the Bared team for being so helpful, I would recommend Bared for the customer service alone!
Original review:
These were my first pair of bared shoes after hearing the rave reviews but these really hurt my feet. The top of the shoes bruised the bottom of my shins for the first few months and I have found that I cannot walk for long in these shoes as they cause pain on the outer side of my foot very oddly!
I otherwise can’t fault the manufacturing quality and look - just wish these didn’t hurt! :( Especially sad given I had saved up for a while to get these!”
Hey Hannah,
Thank you so much for the revised review. We're very happy that you were able to head into our Manchester Lane store to get some assistance with the fitting.
If there is anything else we're able to help with, please do not hesitate to reach out.
Kind Regards,
The Bared Team xx
“Recommended by my podiatrist & delighted with the fit & quality of these sneakers. Smart looking & comfortable to wear. Worth going into the store for proper fit by the friendly & helpful staff.”
“Update: I’m revising my review; even though the Swifts still aren’t a great pair for me personally, the customer service I’d received since has been above and beyond. They called and emailed me to speak about my experience, listened to my needs, and offered to send a replacement in another style. This was unexpected as it was way after my returns period. Very thoughtful and I’m much happier with my GoShawks instead. Thank you Bared, you’ve really turned this negative experience around for me.”
Hi Sarah,
Thanks for taking the time to provide us with an updated review. :)
We're so happy we could turn this experience around for you and that you love your new shoes!
Have a great day!
Best,
The Bared team x
“Another fabulous pair of Bared shoes. My second pair of Shikras. Wearing these all day on my feet all day as a teacher means my feet thank me whilst I’m getting complements from others.”
“I received my Loon chocolate plaited leather sandals today. Bared came to the rescue when I ordered a pair on 1st Sept and they never arrived, due to COVID Aust Post hold up. When I emailed them about this, their service was fantastic. They got straight on to it and sent me another pair which arrived promptly this time. I absolutely love my new sandals. So comfortable and stylish.”
“When I originally purchased these I got them the day I had foot surgery. Made life very difficult in deciding if they were for me when I couldn't get into them for a good few weeks. Originally I thought they were too roomy/ deep for me and I wasn't sure about the heel depth etc. I wore them the first time and I thought I had made an expensive mistake. After all, I have been a frankie4 girl for some time before deciding to branch out into a different brand. I decided to give them another shot and the second time I wore them with a few tweaks to the inserts, I started to quite like them. Toe still felt roomy but after a while I didn't notice the extra space and strolled comfortably for a few hours in them. Third time I wore them I forgot they were on my feet. After my initial doubts I am glad I hung in there and gave them a fair go. They could become my favourite weekend shoes at this rate. The customer service was beyond. Thanks to the ladies that have reached out to help me figure out how to best customise my new sneakers to me.”
“Bared contacted me by way of response to my initial review and immediately sent out a new pair express post of 36s ( recalling the pair from Aus Post that had not arrived/ potentially lost in transit). They are perfect. It was fantastic to be able to return the original pair 37 Barnet which ran large for me after being sent the 36s to compare. This allowed me to return the 37s with confidence in knowing the 36s were right for me. Excellent customer service. Thank you!!”
“Really recommend contacting the customer service team if you are not 100% happy with your purchase. After leaving a review explaining my dissatisfaction with my shoes, the team was quick to reach out to me. Within 48hrs I received new shoe laces and different foot beds. I am now getting so much wear out of my shoes! I’m SO happy! Thank you very much to the awesome customer service team!”
