“Lovely leather shoes. Very comfortable. But more impressive was the service in the Sydney CBD store. I was shopping at lunchtime, and a little frazzled, and the saleslady patiently put up with my fractiousness, answered all my questions, gave me plenty of space to take as much time as I needed, cheerful throughout, wisely ignoring my mood. Completely won me over. I walked out of the store with my shoes feeling much happier than when I went in. Thank you!”
