“I must express my disappointment with the delivery process. Upon receiving the shoes, I noticed that they had been worn and returned by another customer. There were noticeable signs of wear, such as scuff marks and obvious signs of use.I contacted customer service, and they agreed to send me a replacement pair. Unfortunately, when I received the new pair, I was once again disappointed. The new shoes also appeared worn and used. Customer service informed me that this is a common occurrence, as the shoes that are sent online are often the ones that are in store and have been tried on by other customers. This not only means that my shoe has been tried on by multiple people, but it also means that the shoes have imperfections due to the wear and tear. This was not disclosed on the website.
Given the high price of these shoes, this situation is unjustified and disappointing.”
Hi there, we're so sorry to hear the shoes arrived like this and twice is not great, I totally understand your disappointment! I can see you have sent us photos for review, we will let you know what we can do.
Kind regards,
The Bared Team
