“Returning them as too small. I will say it again, why can't this brand just make half sizes rather than include all those extra innersoles?? Return process is overcomplicated and time consuming. You are asked multiple times to choose a store credit over a refund. You have to deal with AI, before being connected to an actual agent after being told to wait 2-3 minutes. These kinds of processes and tricks erode my confidence in this brand.”
