“I have bought more than 30 pairs of Bared Footwear shoes, in store and online. The staff in store and the online team have never been pushy, but have always been calm, understanding, patient and honest, which I have always appreciated.
This time, I ordered this pair online while it was on sale and marked as no return. The staff emailed me promptly to let me know that there was only one pair left and that both shoes had some marks/damage, enclosed clear photos of the marks. They offered me the option of a return and refund, or a further discount if I was happy to keep them. I really appreciated this thoughtful and transparent customer service.
The shoes arrived and I tried them on — comfy, with a classic, chic look. Yes, the marks were there as per the photos they emailed earlier, luckily I was able to carefully remedy them. Very happy with the shoes and the service over the years with Bared Footwear. Please keep up!”
