“After the strap taking 8 weeks to arrive, not only a month late, I had the pleasure of paying a £13 import charge, I was never made aware I was liable to pay. Then, within a week, my strap was completely faded. I could understand if I was wearing it in an extreme environment, but it wasn’t, it was an average british summer.”
Hey Daniel, We try to make it clear on our site that customs duties may be charged, based on the import laws in your country. We state this on our checkout page and on the FAQ page. We even use the Royal Mail as a specific example of this!
Sorry to hear your band has faded. We encourage you to shoot us a private message as all of our products and purchases carry a 100% satisfaction guarantee within the first year of purchase and we're happy to help make things right.
