“One of the strangest transactions ever. The strap is advertised in 2 sizes: "'Standard length fits wrists 5" to 8". Long length fits wrists 7" to 9".‚'" I ordered standard for my 7.5" wrist. I received 3 strap halves, with 2 different lengths for the half with the holes. However, neither length was long enough for my wrist. I also found the strap thin and cheap feeling.
I called customer service at the 512 (Austin, TX) area code on your website, and got someone in another country who could barely speak English and could not understand me. I tried a second call, but had the same problem. I never got an answer to my question about what exactly was sent to me and why it didn't fit. Instead, I got a quick refund. 2 stars for getting full refund and not having to return the strap, although that disagreed with the email from Barton saying my refund would have $3 deducted for shipping.”
Thank you for your feedback, Matthew.
I’m sorry to hear about your experience and that our product didn’t meet your expectations, nor did our staff give you the level of quality we strive for. I apologize for any inconvenience this caused you.
Please know that we will be addressing this review with the team so they can learn from it and do better in the future.
Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further.
The Barton Watch Team
“Very nice, looks durable & sturdy. Strap is absolutely worth the price. Can improve on delivery methods going to Asia. I find it to be very slow. Takes about atleast 20 to 30 days to arrive via APC.”
