“(New text) Dear Sir or Madam,
Many thanks to Sam for reverting to me so quickly, with crystal-clear explanations.
Many thanks, also, for your commercial effort (12€ refund).
Going forward, I'll go through Amazon France to purchase your products.
Best Regards, Arnaud D.
...
(Previous text) Dear Sir or Madam,
Your product (watchband) is awesome, as usual. Thanks for that.
Unfortunately, my customer experience got wrong when I had to pay an extra 12 EUR of Customs Clearance at the time of reception (at my house).
Best Regards, Arnaud D.”
