Thank you for being a Barton Watch Band customer. We're sorry that you're having such a problem getting your order or any communication with customer service. We strive for customer satisfaction and value your feedback to help us improve our process.
Please email our support team again at info@bartonwatchbands.com if we still need to resolve this issue.
For an exchange or refund, please visit our returns portal:
https://returns.bartonwatchbands.com/
We hope that you will continue to visit Barton Watch Bands and see what new products we have to offer in the future.
The Barton Watch Team
“The reason for my 1* is I ordered this twice. The 1st time to an address in the US which didn't arrive then the 2nd time to the UK and paid DHL shipping which was more than the strap. It was refused at customs in the UK due to not having the proper documentation. Have since ordered a black one from Amazon which I'm pleased with.”
Thank you for being a customer of Barton Watch Bands. We're sorry you had such a disappointing experience. Shipping is out of our control and that can sometimes cause delays in delivery or even lost orders. We strive for customer satisfaction and value your feedback to help us improve.
We've made changes to our location and our customer service process, and we want to make sure that outstanding problems like this have been resolved. Do you still need to resolve this issue? If so, please email our support team again at info@bartonwatchbands.com. We want to make sure we've fixed the problem.
If you simply need a refund or exchange, visit our automated returns portal here: https://returns.bartonwatchbands.com/
We hope that you will continue to visit Barton Watch Bands and see what new products we have to offer in the future.
The Barton Watch Band Team
