Thank you for being a customer of Barton Watch Bands. Shipping is out of our control and so sometimes that creates regrettable delays in delivery or even lost orders. We can only assume the problem occurred with the carrier. Please email our support team at info@bartonwatchbands.com for us to resend the order.
We strive for customer satisfaction and value your feedback to help us improve. We hope that you will continue to visit Barton Watch Bands and see what new products we have to offer in the future.
The Barton Watch Band Team