“Due to human error the actual strap was left out of my original package. Called the store and they took care of fulfilling my order no problems. Luckily they are Dallas based as am I, so it arrived quickly. I actually tried an amazon version before (to save money and to see if I liked the band style.) Just go with Barton. The quality and comfort don't even come close. All required hardware included.”
Thank you for being a customer of Barton Watch Bands. We're sorry that your product was not what you expected. We make every effort to improve our products based on customer responses like yours. We hope that you will continue to visit Barton Watch Bands and see what new products we have to offer in the future.
If you have any further concerns or need additional parts, please email our support team at info@bartonwatchbands.com.
The Barton Watch Band Team
“I like the strap. Luckily it fits another watch because the G-SHOCK adapters did not work on my GW-5000U-1JF. The adapters are *really* fiddly to fit (it is easier if you remove the resin protector on the watch). Even when fitted properly the strap would fall off for no apparent reason. It happened twice, luckily when I was wearing long sleeves so the watch just ended up in the end of my shirt sleeve. I'm not sure why it came off, it wasn't under any pressure, but I think sideways movement can cause the pins to come out. You can pull the strap hard and it stays on, but wiggle gently from side-to-side and it pops out.
I'm afraid I won't be using the adapters. Don't want to risk losing my watch.”
Thank you for being a customer of Barton Watch Bands. We're sorry you've had such a disappointing experience with our products. We strive for customer satisfaction and are making strides to improve thanks to comments like yours.
To arrange for a refund or exchange, you can visit our returns portal here:
https://returns.bartonwatchbands.com/
For any further concerns, please email our support team again at info@bartonwatchbands.com so that we can address any more issues.
We hope that you will return to visit Barton Watch Bands to see the new products we have to offer in the future.
The Barton Watch Band Team
