“Re: order #87393405 dated 2/22/2022. Received partial order on 3/5. As I responded to your first inquiry on 3/11, I am very pleased with the look, feel and quality of the (2) items received out of (3) items ordered, (1) JNAT-ARMY-22 and (1) JNAT-BLACK-22-BLK watchband. I did not receive (1) of the (2) JNAT-ARMY-22 ordered and for which I was charged. I look forward to receiving the second JNAT-ARMY-22 ASAP. Please acknowledge. Thanks for your attention in this matter.
James Smith”
Thank you for being a Barton Watch Band customer. We're sorry that you haven't received your order yet, and have had such a frustrating customer service experience. Shipping is out of our control and sometimes that causes regrettable delays in delivery times, or even lost orders. But we will strive for customer satisfaction and value your feedback to help us improve our process.
Please email our support team again at info@bartonwatchbands.com if we still need to resolve this issue.
For an exchange or refund, please visit our returns portal:
https://returns.bartonwatchbands.com/
We hope that you will continue to visit Barton Watch Bands and see what new products we have to offer in the future.
The Barton Watch Team
“I am told that the strap I ordered was dispatched on 25 February 2021 but as at the time of writing this msg it has failed to be delivered. I have accordingly asked for a refund.”
