“Love the products, the customer service process needs a lot to be desired, and I don't mean the call center you outsource to. When the message gets to home base in TX still nothing happens. Not only was my change order botched, then when I had t place a reorder I was told it was out of stock after (not before) I ordered it. Then I was told the shipment is on its way, which never came. Now after more than a month of what to me is a crazy order cycle I had to call you to say the back order was never filled. I got another notice that is telling me its setup. All I asked for was 2 things; #1 check to see if the product is really available (anyone can setup a shipping label that doesn't mean squat, and #2 ship it to me expeditied so we can track it you pay the $3 expedite fee. Now after you have the nerve to send me a how am I doing email I'll step it up to say why don;t you offer me an upgraded alternative that is in stock because this is going to cause you a whole lot more pain not to fix this than straightening me out and me writing a glowing review of how you turned a bad experience into a great experience. I'm waiting....”
Thank you for your feedback, Paul.
I’m sorry to hear about your experience and that our staff didn’t meet your expectations or the level of quality we strive for. I apologize for any inconvenience this caused you.
Please know that we will be addressing this review with the team so they can learn from it and do better in the future.
Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further.
The Barton Watch Team
“The Jetson NATO watchband is the best band of its kind that I have ever worn. It is very rugged. Perfect for the Chronosport UDT and CWC SBS watches I've put on them. They're indestructible.”
