Thank you for being a customer of Barton Watch Bands. We're sorry you received the wrong color item. Please email our support team at info@bartonwatchbands.com so we can get that corrected.
Any time you need a refund or exchange, you can visit our returns portal here:
https://returns.bartonwatchbands.com/
We strive for customer satisfaction and are making strides to improve the process thanks to comments like yours. We hope that you will return to visit Barton Watch Bands to see the new products we have to offer in the future.
The Barton Watch Band Team
“A few weeks ago I ordered two black watch bands. I was sent two brown bands by mistake. When I informed the company of this I was told they would send two black bands to me asap. Today I received the two replacement bands...they are also BROWN! I guess I'll never get the black bands I ordered. The quality seem good but whoever handles their shipping is sloppy and inattentive.”
“I exchanged it because I ordered the wrong size and it didn't look as good as I thought it was going to. Got the black sail cloth 20mm strap instead. Good, comfortable strap.”
