Thank you for being a customer of Barton Watch Bands. We're sorry you had such a disappointing experience with the fit of your product. We strive for customer satisfaction and value your feedback to help us improve.
We've made changes to our location and our customer service process, and we want to make sure that outstanding problems like this have been resolved. Do you still need to resolve this issue? If so, please email our support team again at info@bartonwatchbands.com. We want to make sure we've fixed the problem.
If you simply need a refund or exchange, visit our automated returns portal here: https://returns.bartonwatchbands.com/
We hope that you will continue to visit Barton Watch Bands and see what new products we have to offer in the future.
The Barton Watch Band Team
“The watch band looks nice however on the 1st day of use the non-sliding strap retainer broke. The strap retainer would not stay inside the band when putting it on and taking it off my wrist.
I used glue to hold the retainer inside the strap. Not sure if it will hold up. A bit disappointing.”
Thank you for your feedback.
I’m sorry to hear about your experience and that our product didn’t meet your expectations or the level of quality we strive for. I apologize for any inconvenience this caused you.
Please know that we will be addressing this review with the team so they can learn from it and do better in the future.
Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further.
The Barton Watch Team
