“This isn't about the quality of the band because I still haven't received it after ordering it on 6.4
2021. I was told it was on backorder I was given a new order number to replace the 1st missing item. On 6.25.2021 I received another email stating a shipment was coming. I emailed again on 7.30.2021 that I still had not received my band and would like a store credit so I could buy a different band that wasn't on backorder. I received another reply that another order had been submitted and an order number was created 8.2.2021. Fast forward to today. Over 2 months later. Still no band that I paid for. Then today I get an email to write a review about this band I've been waiting on now for 2 months. Very frustrated. Just want a credit and I'll buy a more expensive band.”
Thank you for your feedback, Holly.
I’m sorry to hear about your experience and that our staff didn’t meet your expectations or the level of quality we strive for. I apologize for any inconvenience this caused you.
Please know that we will be addressing this review with the team so they can learn from it and do better in the future.
Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further.
The Barton Watch Team
