“DO BOT BUY FROM THIS COMPANY! I bought this and another strap. It never arrived and I have been unable to contact anyone from Barton despite emails and phone calls. The package arrived at a UK airport but due to a some issue with Bartons account number with DHL it got returned to sender. It never made it out of the airport. They have taken my money and I have no watch straps.”
Thank you for being a customer of Barton Watch Bands. We're sorry you didn't get your order, and that you received such poor customer service. We certainly need to resolve this problem. Shipping is out of our control and sometimes that causes regrettable delays in delivery times. We strive for customer satisfaction and value your feedback to help us improve our process.
If your issue has still not been resolved, please email our support team again at info@bartonwatchbands.com.
For an exchange or refund, please visit our returns portal:
https://returns.bartonwatchbands.com/
We hope that you will continue to visit Barton Watch Bands and see what new products we have to offer in the future.
The Barton Watch Band Team
“It’s difficult to write a review about a product that never arrived. I ordered it back in November for a Christmas gift. It’s now January and my father didn’t receive his gift. Due to COVID delays, it was too late to order him something else online in time. My sister ordered 3 for family members and they also never arrived.”
Thank you for your feedback.
It's hard to hear that we were responsible for someone not getting a Christmas gift! That's terrible. We are really sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you.
Please know that we will be addressing this review with the team so they can learn from it and do better in the future.
Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further.
The Barton Watch Team
