“Still waiting to receive the strap. It's been more than one month since I order this strap. I have 2 more previous orders also waiting to arrive. Takes too long.”
Thank you for being a customer of Barton Watch Bands. Shipping is out of our control and this sometiems causes regrettable delays in delivery, even lost orders. We're sorry you had such a disappointing experience. We strive for customer satisfaction and value your feedback to help us improve.
We've made changes to our location and our customer service process, and we want to make sure that outstanding problems like this have been resolved. Do you still need to resolve this issue? If so, please email our support team again at info@bartonwatchbands.com. We want to make sure we've fixed the problem.
If you simply need a refund or exchange, visit our automated returns portal here: https://returns.bartonwatchbands.com/
We hope that you will continue to visit Barton Watch Bands and see what new products we have to offer in the future.
The Barton Watch Band Team
