“Really pleased with the customer service team. I had an issue with my order not being delivered correctly and Charmaine was onto the issue promptly, and made the whole process so easy. I had my re-delivery the next day!”
“Simply wonderful customer service. Prompt delivery, a couple of surprise goodies in every box and outstanding support when things don’t go as planned. My parcel was “delivered” by a company and I couldn’t find it for days. Anna from Beauty Affairs REPLACED it, added extra goodies at no cost and sent it via Australia Post. Anna was just brilliant. Kind, empathetic and very professional. Thank you so much to a wonderful company.”
“Such a great site with helpful and efficient, friendly service. Good product line too. I especially like the Ordinary range, which is no frills and works.”
“Such a variety of products and fast delivery. I will definitely be buying again very soon and I especially loved the extra samples and Gifts. Thank you”
“I've shopped at Beauty Affairs for a few years now without a problem, however last week my package was stolen- at the fault of the courier. I purchased around $200+ of skincare and was completely devastated when it happened, as I didn't think I would be able to get it resent or refunded because it wasn't Beauty Affair’s fault. I contacted them and to my surprise, they immediately offered to resend or refund my purchase, not only that but they included a gift! I have never had such exceptional customer service from any other company in my whole life! Knowing they are a relatively small (compared to Sephora etc) Australian owned brand makes it even more impressive and I'm so happy (even excited) to know my money is going to a company that highly values its customers. I would encourage EVERYONE to shop here. Side note: they are also very budget inclusive with the range of products they carry which is always lovely. Thank you Beauty Affairs!!!!”
“Amazing service, quick shipping and great price. I received my parcel next day, loving free express shipping and discount price, cheaper than buying from official website. Got in the package as well. Thank you Beauty Affairs, highly recommended!”
