“the delivery experience was disappointing. I had to wait much longer than expected, and I also had to pay a high customs fee. Because of the delay and extra charges, my experience wasn’t as good as I had hoped.”
Hi Rajbir,
Thank you so much for taking the time to share this, and I'm sorry the delivery experience fell short. Long wait times and unexpected customs fees are genuinely frustrating, and I understand why that affected your overall impression.
Please note that customs fees are imposed by your country's customs authority. These charges are not included in our pricing and are entirely outside of our control.
We appreciate your patience and hope to earn back your trust on a future order.
“They ensured that the items were as secure as possible with some butchers paper (which is very common to use) and none of the products appeared to be damaged on the packaging, they also included a freebies, which is a nice thing that did make me want to write a review since they didn't have to do that. If I ever want to gift someone, I know some cosmetic products I will be going through Beauty Affairs.”
“quick and easy order. Satisfied with ordering. Love the product had it before. good quality product. great customer service. easy to access website. great response. excellent service. 10/10”
“I’m not really here to talk about the products although it is actually something I absolutely love right now (olaplex) and I absolutely do recommend it especially for people like me who has over stressed hair due to constantly bleaching and coloring! I finally found something to help my hair!”
“Simply wonderful customer service. Prompt delivery, a couple of surprise goodies in every box and outstanding support when things don’t go as planned. My parcel was “delivered” by a company and I couldn’t find it for days. Anna from Beauty Affairs REPLACED it, added extra goodies at no cost and sent it via Australia Post. Anna was just brilliant. Kind, empathetic and very professional. Thank you so much to a wonderful company.”
“I’ve just received my 4th order from Beauty Affairs. Their range is amazing and there is always great promotions on so I don’t think I’ve ever paid full price. I love the free samples and bonus gifts. Quick delivery and on the one occasion that I had an issue with a gift card, they fixed it up straight away for me. Love this company!”
