“I've shopped at Beauty Affairs for a few years now without a problem, however last week my package was stolen- at the fault of the courier. I purchased around $200+ of skincare and was completely devastated when it happened, as I didn't think I would be able to get it resent or refunded because it wasn't Beauty Affair’s fault. I contacted them and to my surprise, they immediately offered to resend or refund my purchase, not only that but they included a gift! I have never had such exceptional customer service from any other company in my whole life! Knowing they are a relatively small (compared to Sephora etc) Australian owned brand makes it even more impressive and I'm so happy (even excited) to know my money is going to a company that highly values its customers. I would encourage EVERYONE to shop here. Side note: they are also very budget inclusive with the range of products they carry which is always lovely. Thank you Beauty Affairs!!!!”
“Placed my order on a Saturday morning and received it by Tuesday morning. Super happy with the fast delivery especially since it included live tracking. Everything that I ordered was in the box and it was well packed. A very reliable site to buy your beauty products from. I will definitely purchase from here again. Thanks :)”
“Purchased this as a gift for my bestie. Easy to purchase on line. Fabulous follow up service and notification of the order received, dispatched and delivery details. Super service.”
“Really pleased with the customer service team. I had an issue with my order not being delivered correctly and Charmaine was onto the issue promptly, and made the whole process so easy. I had my re-delivery the next day!”
“The customer service provided it second to none. The team member was beyond helpful, patient, friendly and tried everything possible to sort my ordering system issues our for me. I can’t commend her enough! Thank you very much!”
“The delivery time was exceptionally fast, and everything was just as it was described on the website. The product description on the site helped me select the perfect fragrance without having the opportunity to experience it first-hand. A beautiful fragrance and perfect gift my partner loves it and so do I. Overall a wonderful online experience, would highly recommend.”
