Hi Jill,
We totally understand and appreciate you reaching out to express your concerns.
Recent changes to regulatory requirements no longer require the tamper-proof seal on these products, however, we have heard a lot of feedback regarding this change and will be switching to a sealing method on the outer box.
We apologize for any confusion, rest assured your product is fresh and safe for use as we never restock any product that has been previously shipped or returned.
We offer a 90 Day Satisfaction Guarantee and want you to have an exemplary Babe Lash experience. We offer a 90 Day Satisfaction Guarantee and want you to have an exemplary Babe Lash experience.
“I want to say I like it but I can’t say for sure because of the serum irritating my eyes. So I didn’t want to apply it over it and possibly make the soreness worse.”
Hi Audrey,
Most people can use the Essential Serum once per day every day without an issue however, some people do need to start off using the product slowly. Instead of using it every day, allow your eyes to completely re-adjust before applying it again. This means it might be 4-7 days in between applications which is fine
This allows your eyes to get used to the serum without a reaction. Keep in mind, when applying the product less is more. Don't re-dip the wand, 1 dip is enough for both eyes, and apply to the upper lash line only.
We offer a 90 Day Satisfaction Guarantee and want you to have an exemplary Babe Lash experience. We recommend taking full advantage of our 90-day Satisfaction Guarantee to allow enough time for your body to acclimate to this new product.
If you have any additional feedback or questions please contact us directly at info@babelash.com
Also, check out how our performance-based cosmetics work by reading our new blog post, here:
babelash.com/blogs/news/tagged/performance-based-cosmetics
Hi Ta,
We apologize you experienced this issue.
This side effect is likely from the Essential Serum and not the Enhancing Conditioner.
Most people can use the Essential Serum once per day every day without an issue however, some people do need to start off using the product slowly. Instead of using it every day, allow your eyes to completely re-adjust before applying it again. This means it might be 4-7 days in between applications which is fine
This allows your eyes to get used to the serum without a reaction. Keep in mind, when applying the product less is more. Don't re-dip the wand, 1 dip is enough for both eyes, and apply to the upper lash line only.
We offer a 90 Day Satisfaction Guarantee and want you to have an exemplary Babe Lash experience. We recommend taking full advantage of our 90-day Satisfaction Guarantee to allow enough time for your body to acclimate to this new product.
If you have any additional feedback or questions please contact us directly at info@babelash.com
Also, check out how our performance-based cosmetics work by reading our new blog post, here:
babelash.com/blogs/news/tagged/performance-based-cosmetics
“I'm in my 50's and bought Babe Lash serum and conditioner to help correct damage done to my eyelashes from wearing eyelash extensions.
I have been using is consistently for 6 weeks now. While my lashes have grown, I have experienced eye redness, itchy eyes and darkness around my eyelid. My are so red, they look like all I do is sit around and smoke marijuana (and I don't smoke at all. LOL)
I am now trying to only use the serum 2x per week and the conditioner every other day to see if that helps the issue before I completely stop using the products.
I hope this resolves the problem as I have seen my eyelashes grow.”
