“I loved the length of the extensions and the ease of putting them in however the hair felt rough, not smooth & silky like I thought it would. I had to put oil on them and trim the ends . Which is crazy. You shouldn't have to do that with brand new extensions.”
Hello Tricia
Thank you so much for your feedback—we truly appreciate you taking the time to share your experience. While we’re glad to hear you loved the length and ease of installation, we’re sorry to hear the hair didn’t meet your expectations in terms of softness and smoothness.
To better assist you, we’d love to take a closer look. Could you please send clear photos of the hair to our Customer Service team at pro@bellami.com? This will help us assess the issue more accurately and determine the best solution for you.
Additionally, we’d love to offer you a few complimentary products from our BELLAMI Haircare line to help maintain the quality and softness of your extensions. These products are specially formulated to support the longevity and feel of your hair.
We’re here to help and want to ensure you have the best possible experience with BELLAMI. Looking forward to your reply! 😊
Best Regards,
Lizzie
