“unhappy with color! Blonde not very blonde.. looks gray and not pretty. Not much Espresso color. I have been very happy with extensions from Bellami but not this time.Now stuck with this for a bit. Usually really happy with having new hair!!!! Don’t feel that this time. Very sad”
Hello Veronica!
Thank you so much for sharing your feedback. I’m truly sorry to hear that the color didn’t meet your expectations this time. We completely understand how disappointing it can be when your new hair doesn’t bring the excitement and confidence it usually does—especially when you’ve had great experiences with BELLAMI in the past.
We’d love the opportunity to help turn this around for you. If you’d like, we can offer a personalized color match suggestion to ensure you get the perfect shade moving forward. We’re also more than happy to assist with a return or exchange if that’s your preference.
Please don’t hesitate to reach out to our Customer Service team at pro@bellami.com with your order details, and we’ll take care of the rest. Your satisfaction means everything to us, and we’re here to make sure you feel amazing about your hair again.
Warmest regards,
Lizzie
