“The last few times I have ordered hair for clients has been terrible quality and these were no different. The wefts are the biggest problem. They all fade it orange and the quality of hair has been terribble. Even my clients notice.”
Hello Aimee,
I am truly sorry to hear about the issues you've experienced with the hair orders. I understand how frustrating it must be, especially when it affects your clients and your business. Please accept my sincerest apologies for the inconvenience and disappointment this has caused.
The quality of our products is extremely important to us, and it is concerning to hear that the wefts have been fading to orange and that the overall quality has been subpar. Your feedback is invaluable, and we take it very seriously. We are committed to resolving this issue and ensuring that you receive the high-quality products you expect and deserve.
I would like to offer a solution to make this right. Could you please provide me with your order details and any specific concerns you have? This will help us investigate the issue further and take the necessary steps to prevent it from happening again. Please email us at pro@bellami.com so we can ensure a proper solution is issued.
Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to resolve this matter. Please let us know how we can assist you further.
Best regards,
Lizzie
