“I ordered three different shades of blonde. All were labeled correctly and all were the exact same shade which wasn’t even the shade I ordered. They were all what I would call butter blonde(bc I’ve ordered it in the past). I installed four packs of tape ins and my client was unhappy with the color match so I had to spend an additional amount of money on 4 bottles of toner.THEN the toner slid right off of the extensions so after a 2day (7hour install) she called me the next morning crying saying she wanted them all removed. I have NEVER had this happen before. It was the worst experience and it could’ve been avoided if I had received the true colors I ordered. I also had to pay an additional $31 for the last pack of hair because of the tariff charge being pushed on to me as a small business instead of this huge corporation. After years of ordering Bellami.. I am super disappointed and no longer trust this company.”
Hello Kimberlee,
Thank you so much for taking the time to share your experience with us. I want to start by offering my deepest apologies for the frustration and disappointment this situation has caused you and your client. We understand how important it is to receive the correct shades—especially when you're trusting us with your business and your reputation.
It’s incredibly disheartening to hear that the shades you received didn’t match what was ordered, and that this led to such a difficult and costly experience. We also understand how upsetting it must have been to invest additional time, money, and effort into toning, only to have the toner not hold and ultimately result in your client requesting removal. That’s absolutely not the experience we want for any of our customers—especially someone who has supported BELLAMI for years.
We’d love the opportunity to make this right. If you’re open to it, please reach out to our Customer Service team at pro@bellami.com
We’re here to support you and will do everything we can to help resolve this. Your trust means the world to us, and we truly hope to have the chance to restore your confidence in BELLAMI.
Warmest regards,
Lizzie
