“Great quality hair. Not sure why other reviewers say otherwise. I’ve washed this hair and styled multiple times. Hair compares to my speakeasy extensions although I do wish the wefts were thinner. Overall I would buy this again.”
“I was pretty upset with the quality of hair, you’d think the amount of money this hair cost the quality would be top tier. Since I’ve had them in they shed like crazy and after the first wash the quality of the hair felt dead and had split ends!
The box it came in was even damaged looked like it had been previously opened”
Hello Jasmine,
Thank you so much for reaching out and sharing your experience with your BELLAMI hair extensions. I’m truly sorry to hear about the concerns you've encountered with shedding, split ends, and the overall quality—especially after your first wash. That’s certainly not the experience we want for our customers, and we appreciate you bringing it to our attention.
To help us investigate this further and provide the best possible resolution, could you please share the following details to our customer service team at pro@bellami.com?
Order Information:
• Order number
• Date of purchase
• Installation date
• Name of your stylist (Was it a BELLAMI Certified Stylist?)
Quality Concerns:
• When did you first notice the issue?
• Could you describe exactly what you’re experiencing?
• Have there been any modifications to the extensions?
Photos:
Please include clear images of:
• The full length of the extensions
• Close-ups of any areas of concern
• The current installation (if still installed)
Hair Care Routine:
• What maintenance products are you using?
• What hot tools do you typically use?
• How often do you wash your extensions?
• Do you ensure the hair is completely dry after washing?
• What’s your typical styling routine?
Additionally, I’m sorry to hear that the packaging arrived damaged and appeared previously opened. That’s definitely not up to our standards, and we’d like to look into that as well.
The more information you can provide, the better equipped we’ll be to assist you. We’re committed to ensuring you have the best possible experience with BELLAMI, and we appreciate your patience as we work to make this right. 😊
Warm regards,
Lizzie
“I have never had a problem with Bellami hair. It is the only brand I use. But this last order was very disappointing, there are blonde and blue hairs going through every weft. I have had to go through and cut out tons of blonde hairs, since the extensions are jet black, the blonde hairs are very noticeable. It is really upsetting to see the quality go down.”
