“I’m quite upset over this purchase. All frayed at the seam after one week of wear. I have been wearing Bellami hand tied hair extensions for almost ten years and these are awful. However, the Bellami infinity weft is superb. I wish I purchased that one instead.”
Hello Sarah,
Thank you so much for taking the time to share your feedback. I’m truly sorry to hear about your recent experience with the hand-tied extensions. As someone who has trusted BELLAMI for nearly a decade, your disappointment is completely understandable—and we sincerely regret that this purchase didn’t meet your expectations.
We’re especially sorry to hear about the fraying at the seam after just one week of wear. That’s certainly not the standard we strive for, and we appreciate you highlighting the positive experience you’ve had with the Infinity Weft :)
To help us investigate and resolve this as quickly as possible, could you please email our Customer Service team at pro@bellami.com with the following details?
Order Information:
Your order number
Date of purchase
Installation date
Quality Concerns:
When did you first notice the issue?
A description of what you’re experiencing
Any modifications made to the extensions
Photos to Include:
Full length of the extensions
Close-ups of any areas of concern
Current installation (if still installed)
Hair Care Routine:
Products used for maintenance
Hot tools typically used
Washing frequency
Whether the hair is fully dried after washing
Typical styling routine
The more details you can provide, the better equipped we’ll be to assist you. We’re committed to ensuring you have the best possible experience with BELLAMI and truly appreciate your patience as we work toward a resolution.
Warm regards,
Lizzie
