“Upon receiving the hair the box was open. So at the very beginning things were bad. Upon for a lack of better words "opening" the box althea hair was of poor quality knotting at the ends and had an abundance of split ends. I have ordered from this company for years and here recently the quality has declined SIGNIFICANTLY!! I used to love the hair. I cannot say that now.”
Dear Danille,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and disappointment you have faced with your recent order. We understand how frustrating it must be to receive a product that does not meet your expectations, especially after being a loyal customer for years.
We take quality issues very seriously and want to ensure that we address your concerns promptly. To help us investigate the matter further, could you please send photos of the issues you are experiencing with the hair to our customer service team at pro@bellami.com? This will allow us to better understand the problem and take the necessary steps to resolve it.
We appreciate your patience and cooperation as we work to improve our products and services. Thank you for bringing this to our attention, and we look forward to resolving this issue to your satisfaction.
Best regards,
Lizzie
“The hair itself is high quality. I have ordered from Bellami in the past and the hair is alway top tier. I am a bit concerned about the fall out that has occurred with this Infinity Weft. I feel as though the weft sheds a lot and I am worried it will not hold up as long as it should. I’ve had my weft in for 2 weeks and the fallout has been substantial.”
