“I’ve been buying this hair for 3 years , multiple different methods and hair at least 8 times . The quality is nothing like it used to be . I’ve had my recent pack in less than 4 weeks and it sheds so bad I need new hair already . Hardly ever use heat on it and always use protective spray”
Hello Nicole,
Thank you so much for reaching out and for being a loyal BELLAMI customer over the past three years. We truly appreciate your continued support and are very sorry to hear that your recent experience hasn’t met the standards you’ve come to expect from us.
We understand how frustrating it must be to deal with excessive shedding, especially after such a short period of wear—and we absolutely want to make this right for you.
To help us investigate and resolve this as quickly as possible, could you please email our Customer Service team at pro@bellami.com with the following details?
Order Information:
Your order number
Date of purchase
Installation date
Quality Concerns:
When did you first notice the issue?
A description of what you’re experiencing
Any modifications made to the extensions
Photos to Include:
Full length of the extensions
Close-ups of any areas of concern
Current installation (if still installed)
Hair Care Routine:
Products used for maintenance
Hot tools typically used
Washing frequency
Whether the hair is fully dried after washing
Typical styling routine
The more details you can provide, the better equipped we’ll be to assist you. We’re committed to ensuring you have the best possible experience with BELLAMI and truly appreciate your patience as we work toward a solution.
Warm regards,
Lizzie
