Hi Dolores, we are truly so sorry to hear of the tangling issues you've been experiencing with your infinity weft. Some tangling can be normal due to the added density extensions bring to your own hair, however, tangling to an extreme level would definitely be concerning. Bellami Professional prides itself in using only the highest grade of human remy hair, so this is something we definitely would like to look further into. If you can kindly reach out to our customer service team with your order number, we will ensure to work with you to find the best possible solution for you: PRO@Bellami.com - Jane
