“The hair itself is wonderful except the color is very muddy grayish color. I had purchased the same color in the clip ins and the color was beautiful and matched mine perfectly. I ordered the same color in the weft because the clip ins matched so well. Unfortunately that was not the case with the weft. The hair quality is amazing and the extensions wear well and pretty much seamless. Very impressed with this brand so far except the issue with the color.”
Hello Mellisa,
Thank you so much for your thoughtful feedback, and I’m truly sorry to hear that the color of the weft didn’t meet your expectations—especially after such a great experience with the clip-ins. We completely understand how disappointing that must be, and we appreciate your kind words about the hair quality and your overall impression of the brand.
Color can vary slightly between our clip-in and professional collections due to differences in processing and construction, but we want to make sure you’re completely happy with your purchase. If you’d like, we’d be more than happy to offer a personalized color match suggestion to help you find the best fit.
Additionally, if you’d prefer to move forward with a return or exchange, we’re here to help with that too. To get started, please email our Customer Service team at pro@bellami.com :)
Best Regards,
Lizzie
